Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Carlton Brown

Montclair,NJ

Summary

Results-driven professional with 15+ years of experience unlocking growth opportunities for organizations. Recognized for inspirational leadership, commitment to operational excellence, and consistently exceeding performance targets. Adept at Salesforce, Consultative Selling, and Client Relationship Management. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

11
11
years of professional experience

Work History

Owner / Principal

Carlton J Brown Coaching LLC
01.2023 - Current
  • Founded personal and professional development practice
  • Defined revenue goals, key partnerships, and marketing approach
  • Developed business strategic plans and managed partnerships
  • Identified target customer segments and created value propositions.
  • Achieved successful business growth by implementing effective marketing strategies and streamlining internal processes.
  • Developed strong client relationships through consistent communication, timely responses, and personalized service.
  • Increased overall company efficiency by overseeing day-to-day operations and making strategic improvements to workflow systems.
  • Boosted staff productivity and morale through the implementation of comprehensive training programs and performance incentives.
  • Implemented new technologies to streamline project management processes and improve communication among team members.

Global Account Manager

BetterUp Inc.
03.2021 - 12.2022
  • Managed global enterprise accounts, achieving 130% of quota
  • Expanded and renewed 35-40 small-midsize-global enterprise accounts
  • Increased customer adoption by 50% with client success plans
  • Trained clients on software platform for informed decision-making.
  • Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
  • Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
  • Enhanced global account management by implementing effective communication and negotiation strategies.

Director, Account Manager

Clever Devices
06.2020 - 03.2021
  • Retained 100% of eligible renewal opportunities, resulting in $12mm contracts
  • Managed 8-10 named accounts for transportation authorities
  • Increased average order value by 10% through premium product strategies
  • Collaborated with engineering to remedy product failures and reduce costs.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Director, Quality Assurance Services

Medical Transportation Management
12.2015 - 02.2020
  • Led quality assurance program, securing $16M contract renewal
  • Managed a team of 40 employees supporting WMATA paratransit system
  • Developed and oversaw annual budget, conducted variance analysis
  • Monitored provider performance for compliance against SLAs.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Senior Sales Consultant - Human Capital Management Solutions

Paychex Inc.
05.2013 - 03.2015
  • Generated new customer accounts, creating $450k new annual revenue
  • Achieved 110% of assigned annual quota for two consecutive years
  • Project-managed pre and post-sales processes for various services.
  • Boosted sales revenue by developing and implementing effective sales strategies.
  • Established strong client relationships for increased customer loyalty and repeat business.
  • Expanded market share with targeted prospecting and lead generation efforts.

Education

Master of Science - Industrial and Systems Engineering

Auburn University
Auburn, AL

Bachelor of Science - Electrical and Computer Engineering

University of Louisville
Louisville, KY

Lean Six Sigma Green Belt Certification

Professional Certificate - Marketing

New York University - School of Professional Studies

Professional Certificate - Coaching

IPEC

Skills

  • Salesforce
  • Small-Midsize Enterprises
  • Consultative Selling
  • Contract/Account Renewals
  • Executive Communication
  • CPQ - Quote Manager
  • Client Success Planning
  • Business Strategic Planning
  • Global Account Management
  • Employee and Professional Development
  • Training and Coaching
  • Strategic Partnerships
  • Administrative Oversight
  • Business Management
  • KPI Management
  • Labor Relations

Timeline

Owner / Principal

Carlton J Brown Coaching LLC
01.2023 - Current

Global Account Manager

BetterUp Inc.
03.2021 - 12.2022

Director, Account Manager

Clever Devices
06.2020 - 03.2021

Director, Quality Assurance Services

Medical Transportation Management
12.2015 - 02.2020

Senior Sales Consultant - Human Capital Management Solutions

Paychex Inc.
05.2013 - 03.2015

Master of Science - Industrial and Systems Engineering

Auburn University

Bachelor of Science - Electrical and Computer Engineering

University of Louisville

Lean Six Sigma Green Belt Certification

Professional Certificate - Marketing

New York University - School of Professional Studies

Professional Certificate - Coaching

IPEC
Carlton Brown