Word, Excel, PowerPoint, Outlook, student database
Hi, I’m
Carlton Cervantes
Administrative Assistant
Mesa,AZ
Summary
Team-spirited professional, patient, and resourceful. Positive attitude, creative thinker/problem-solver effective in streamlining operations, improving productivity, and reducing costs. Able to handle multiple responsibilities, set priorities, clearly communicate ideas to others, and respond positively to demanding situations. Recognized for speed, accuracy, quality of work, and outstanding customer service. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
22
years of professional experience
4
years of post-secondary education
1
Language
Work History
Tempe Union High School District
Administrative Assistant
07.2023 - Current
Job overview
- Perform responsible and complex technical clerical work involving independent judgment involving frequent and responsible public contacts
- Serve as assistant to the assigned administrator; answer telephones and provide routine information and direct inquiries to the appropriate staff or office; make phone calls to request or provide information as directed; receive and screen visitors; greet students, staff and the public and provide assistance as appropriate
- Perform technical responsibilities related to an assigned function including compiling information from a variety of sources and preparing complex reports as required by the District, county, state or federal regulations; communicate with other agencies or departments to provide and obtain information; maintain records and documents
- Prepare and type letters, memoranda, forms, records, reports, bulletins, handbooks, questionnaires, requisitions and documents; compose email correspondence independently
- Prepare and maintain a variety of logs, files and records; duplicate a variety of materials; receive and distribute mail
- Prepare, review and edit a variety of forms and materials, including MER, TAR, LEA Billing and Worker’s Compensation, for completeness, accuracy and compliance with established regulations and procedures
- Generate invoices and collect program fees
- Generate, maintain, update and submit contracts for community partners, county and nonpublic agencies and schools; create and distribute related documentation; conduct research and collect data for nonpublic schools, agencies and independent contractors; oversee and maintain the contract database
- Submit facilities use requests
- Perform clerical arrangements for home-to-school transportation of special education students
- Communicate with personnel and various outside agencies to exchange information and resolve issues or concerns
- Operate a variety of office equipment including a calculator, copier, fax machine, computer and assigned software
- Maintain appointment and activity schedules and calendars including the master calendar; coordinate travel arrangements and hotel reservations as necessary; reserve facilities and equipment for meetings and other events as needed; arrange for substitute personnel as required.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Newport-Mesa Unified School District
School Attendance Technician
02.2002 - 06.2022
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Applied effective time management techniques to meet tight deadlines.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Streamlined the process of documenting excused and unexcused absences, enabling quicker administrative decisions.
- Played a key role in reducing truancy incidents through proactive monitoring and follow-up with students and families.
- Fostered a positive atmosphere within the school by encouraging punctuality, responsibility, and commitment to learning among students.
- Actively participated in professional development workshops focused on best practices for managing school-wide attendance policies.
- Enhanced communication with parents and guardians regarding attendance policies and individual student concerns.
- Maintained confidentiality when handling sensitive information related to student absences or disciplinary actions.
- Provided valuable input in revising attendance policies to be more effective and aligned with district guidelines.
- Improved attendance rates by implementing efficient tracking systems and procedures.
- Utilized technology effectively for managing large volumes of data related to student schedules and daily checkins.
- Served as a liaison between school staff, parents, and students regarding all matters related to attendance management.
- Assisted administration in analyzing attendance data for reporting purposes, ensuring compliance with state requirements.
- Assisted in maintaining accurate records for student attendance, contributing to the school''s overall organization.
- Coordinated closely with guidance counselors to address any underlying issues affecting student attendance patterns.
- Efficiently managed daily tasks such as recording tardy arrivals, updating attendance logs, and notifying relevant staff members about changes in student status.
- Collaborated with teachers to identify students at risk of chronic absenteeism, resulting in tailored interventions.
- Contributed to the development of school-wide attendance initiatives that fostered a positive learning environment.
- Assisted in the creation of incentive programs aimed at improving overall school attendance rates.
- Collaborated with other Attendance Assistants in the district to share ideas and strategies for improving overall attendance rates.
- Supported administrators by providing timely data on student absences and tardiness trends.
- Provided support during parent-teacher conferences by presenting accurate data on individual student''s attendance performance.
- Requested records from previous school for new students.
- Managed enrollment and student withdrawal throughout school year.
- Prepared special reports requested by state or district education officials.
- Investigated student absence and documented information relating to absences.
- Computed daily attendance figures and forwarded to school cafeteria and district office.
- Obtained and totaled school attendance figures daily.
- Answered inquiries from parents and school officials.
- Collated data and prepared standard state reports for upload.
- Entered new student information and made schedule changes.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Developed exceptional time management, relationship building, and organizational skills from working in busy school setting.
- Called parents and guardians to inquire about late or truant students.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Trained and supervised employees on office policies and procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
Universidad De Guadalajara, Jalisco, MX
Bachelor of Science from Sociology And Spanish
08.1991 - 05.1995
Great Basin High School, Clearfield, UT
High School Diploma
05.2001
Skills
Calendar Management
Software
Timeline
Administrative Assistant
Tempe Union High School District
07.2023 - Current
School Attendance Technician
Newport-Mesa Unified School District
02.2002 - 06.2022
Great Basin High School
High School Diploma
05.2001
Universidad De Guadalajara
Bachelor of Science from Sociology And Spanish
08.1991 - 05.1995
Volunteering
I like to volunteer at church and different organizations.
Volunteering
I like to volunteer at church and different organizations.
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