CARLTON N. CLARKE

• Maintained accurate records of daily patrols, incidents, and maintenance tasks for efficient reporting.
• Coordinated with local law enforcement to enforce traffic laws and promote overall roadway safety.
• Increased motorist satisfaction by providing excellent customer service during roadside assistance interactions.
• Promoted a positive work culture within the Road Ranger team by encouraging collaboration, communication, and continuous improvement efforts amongst colleagues.
• Demonstrated adaptability and quick decision-making in high-pressure environments.
• Contributed to the reduction of secondary crashes by promptly responding to incidents and managing traffic accordingly.
• Identified hazardous road conditions during patrols, initiating prompt corrective action to prevent accidents.
• Collaborated with emergency responders during incidents to ensure rapid response and resolution.
• Assisted stranded motorists with timely support, reducing traffic congestion and delays.
• Improved road safety by conducting regular patrol and monitoring activities.
• Supported efficient highway system management with effective communication among team members and stakeholders.
• Responded to emergency calls to provide assistance to citizens in need.
• Built excellent rapport and working relationship with community to build trust and improve upon communication.

• Exploited opportunities within Commercial Vehicle body shops and car dealerships to develop new business.
• Worked to achieve long-lasting relationships and sustainable sales growth by providing excellent service and offering tailor-made solutions that add customer value.
• Leverage knowledge of standard operating procedures to identify and create opportunities for Commercial Vehicle body shops.
• Develop and organize training sessions or workshops with technically responsible people or end-users.
• Achieved sales target by organizing and delivering market focus programs by presenting product portfolio/solutions to key decision-makers for both prospect and existing customers.
• Display high levels of multi-tasking, excellent problem-solving skills through working with diverse stakeholder groups to craft solutions that satisfy their needs and demands.
• Conduct regular progress meetings with individual departments or teams.
  Trained and coached teams of 4 sales professionals focused on servicing shop accounts.
• Achieved over $8 million in quarterly sales by establishing partnerships with clients across Dealerships, body-shop, and paint manufacturers.
• Gain more than $5000 in new business in less than two months.
• Grew book of business 30% by developing creative and successful strategies to enhance sales and promote services.
• Produced, distributed, and tracked more than 60 monthly quotations for body-shop business.
• Maintains system current and accurate through identifying and analyzing billing variances such as improperly applied remittances.

• Create key account plans to maintain and grow sales to existing customers.
• Uncover new opportunities at existing and potential clients.
• Plan and manage time and resources for effective coverage of territory, communications, and other responsibilities.
• Demonstrate and train external customers on product applications.
• Report all new or unusual pertinent market conditions, competitive activities, and product performance information to Supervisor and Business Manager.
• Recommended new sanding system and explained features and costs to help customers make educated buying decisions.
• Resolved average of 15 customer issues per month through active communication and dedicated research skills.
• Brought in new customers and retained base through proactive management of individual needs and development of robust paint preparation solutions.
• Exceeded sales goals by 15% to increase revenue and facilitate selling of dustless sanding system.
• Recommended 3M Dustless system and explained features and costs to help customers make educated buying decisions.
• Resolved average of 15 customer issues per month through active communication and dedicated research skills.
• Maximized business potential by providing excellent customer service and ensuring 100% client retention.

• Develop and execute sales growth strategies while at S.C Johnson ltd geographic market assigned.
• Increased market share and profitability with end-users in Hospitality, Manufacturing, Healthcare, Building Service Contractor, Education, and Government business sectors.
• Worked flexible hours to accommodate cleaning operations and preventative maintenance work schedules.
• Servicing accounts - plant chemical management, chemical use concentrations.
• Business Development/Sales - cold calls, prospecting, survey/audits, presentations.
• Account profitability review - regularly reviewing products sold to accounts.
• Sanitation program review.
• Troubleshoot cleaning issues.
• Carried out safety training.
• Identify plant operational savings in water, energy, and labor.
• Time Management for monthly service and reporting.
• Leveraged proven sales methods to increase revenue by 15% and surpass sales objectives by 7%.
• Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.

During this time I completed two advanced degrees and engaged in meaningful service work in my community including:

• Leadership and volunteer work with the Kiwanis Club of Santa Cruz.
• Hurricane relief efforts through the Jamaican Salvation Army Chapter.
• Caring for a sick family member.
• I also offered tutoring support to relatives as well as assisting with family business operations.
• Additional and most rewarding I undertook solo and group wilderness expeditions for spiritual renewal and personal reflection which fostered resilience and clarity.

• Answered questions about store policies and addressed customer concerns.
• Supervised and effectively trained 4 employees to decrease process lags and boost productivity.
• Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
• Promoted business strategy by implementing improvements based on guest feedback.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Addressed and resolved strategy issues to support sales management and guide business direction.
• Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
• Reduced shrinkage 30% by closely monitoring inventory and security procedures.
• Established clear communication channels between management team members for optimal information sharing across departments.
• Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
• Ensured compliance with company policies, safety regulations, and industry standards through regular staff training sessions.
• Resolved customer complaints promptly and professionally, reinforcing the brand''s commitment to superior service quality.
• Evaluated employee productivity metrics regularly, adjusting goals accordingly to drive performance improvements.
• Implemented loss prevention measures to minimize theft incidents while maintaining excellent customer service levels.
• Reduced inventory discrepancies by conducting thorough audits and implementing effective stock management practices.
• Achieved revenue growth by developing targeted sales initiatives and promotional campaigns.

• Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
• Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
• Improved equipment uptime by implementing preventive maintenance schedules and coordinating routine inspections.
• Developed maintenance reports to assess program success and inform operational decisions.
• Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
• Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
• Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
• Tracked maintenance activity using PMC software to confirm compliance with industry requirements.
• Managed maintenance team of 12 employees and coordinated repair schedule according to priority level.