Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Affiliations
Timeline
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CARLTON CLARKE

Pembroke Pines,FL

Summary

Demonstrate excellent interpersonal skills through effective coordination within cross-functional teams, both internally and externally, at all levels. Display keen commercial judgment by proactively taking actions to ensure customer satisfaction while maintaining brand value and profitability. Self-motivated and able to work independently with discipline and energy. Proven record of developing and driving growth strategy by seeking and maintaining influences with decision-makers. Demonstrated ability to identify and exploit market opportunities to increase growth, grow revenues, and increase profit inflows.
Expert persuader and sales leader. Always focused on improving numbers and performance. Talented Senior Account Representative proficient in managing account needs, correcting issues. Results-oriented Senior Account Manager specializing in training and mentoring new employees in performance strategies. Motivated to achieve and exceed expectations and helping others do the same. Adept at bringing in new business and expanding current customer accounts through proactive and diligent servicing. Well-versed in managing the sales process. Experienced trainer, team leader, and complex problem-solver. Accomplished in growing gross sales, increasing customer numbers, and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning, and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.

Overview

15
15
years of professional experience

Work History

Senior Account Representative

3M Company
Saint Paul, MN ·
01.2011 - 01.2013
  • Exploited opportunities within Commercial Vehicle body shops and car dealerships to develop new business.
  • Worked to achieve long-lasting relationships and sustainable sales growth by providing excellent service and offering tailor-made solutions that add customer value.
  • Leverage knowledge of standard operating procedures to identify and create opportunities for Commercial Vehicle body shops.
  • Develop and organize training sessions or workshops with technically responsible people or end-users.
  • Achieved sales target by organizing and delivering market focus programs by presenting product portfolio/solutions to key decision-makers for both prospect and existing customers.
  • Display high levels of multi-tasking, excellent problem-solving skills through working with diverse stakeholder groups to craft solutions that satisfy their needs and demands.
  • Conduct regular progress meetings with individual departments or teams.
    Trained and coached teams of 4 sales professionals focused on servicing shop accounts.
  • Achieved over $8 million in quarterly sales by establishing partnerships with clients across Dealerships, body-shop, and paint manufacturers.
  • Gain more than $5000 in new business in less than two months.
  • Grew book of business 30% by developing creative and successful strategies to enhance sales and promote services.
  • Produced, distributed, and tracked more than 60 monthly quotations for body-shop business.
  • Maintains system current and accurate through identifying and analyzing billing variances such as improperly applied remittances.

Technical Sales Representative

3M Interamerica
Saint Paul, MN ·
01.2010 - 01.2011
  • Create key account plans to maintain and grow sales to existing customers.
  • Uncover new opportunities at existing and potential clients.
  • Plan and manage time and resources for effective coverage of territory, communications, and other responsibilities.
  • Demonstrate and train external customers on product applications.
  • Report all new or unusual pertinent market conditions, competitive activities, and product performance information to Supervisor and Business Manager.
  • Recommended new sanding system and explained features and costs to help customers make educated buying decisions.
  • Resolved average of 15 customer issues per month through active communication and dedicated research skills.
  • Brought in new customers and retained base through proactive management of individual needs and development of robust paint preparation solutions.
  • Exceeded sales goals by 15% to increase revenue and facilitate selling of dustless sanding system.
  • Recommended 3M Dustless system and explained features and costs to help customers make educated buying decisions.
  • Resolved average of 15 customer issues per month through active communication and dedicated research skills.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.

Divisional Sales Representative

JohnsonDiversey Ltd
Racine, Jamaica, Jamaica
01.2008 - 01.2010
  • Develop and execute sales growth strategies while at S.C Johnson ltd geographic market assigned.
  • Increased market share and profitability with end-users in Hospitality, Manufacturing, Healthcare, Building Service Contractor, Education, and Government business sectors.
  • Worked flexible hours to accommodate cleaning operations and preventative maintenance work schedules.
  • Servicing accounts - plant chemical management, chemical use concentrations.
  • Business Development/Sales - cold calls, prospecting, survey/audits, presentations.
  • Account profitability review - regularly reviewing products sold to accounts.
  • Sanitation program review.
  • Troubleshoot cleaning issues.
  • Carried out safety training.
  • Identify plant operational savings in water, energy, and labor.
  • Time Management for monthly service and reporting.
  • Leveraged proven sales methods to increase revenue by 15% and surpass sales objectives by 7%.
  • Met frequently with technical, product management, and service personnel to stay current on company offerings and business policies.

Education

MBA - Business Administartion

Western Governors University
Salt Lake City, UT
10.2018

Project+ - Information Technology Project Management

CompTIA
3500 Lacey Road, Suite 100 Downers Grove, IL 60515
12.2018

SMEI Certified Sales Executive® (CSE®) - Sales Management

Sales & Marketing Executives International Inc
Sumas, WA
02.2017

Bachelor of Science - Sales and Sales Management

Western Governors University
Salt Lake City, Utah
04.2017

Diploma - Automotive Engineering

Vocational Training Development Institute
05.2000

Skills

  • Business Development
  • Marketing
  • Tactical Planning
  • Project Management
  • Business Process Optimization
  • Time Management
  • Closing skills
  • Trend Forecasting
  • Team Training
  • Territory management
  • Customer service
  • Strategic Planning
  • Lead Development
  • Business development and planning

Accomplishments

  • Managed outlet store by preparing annual budgets, and monitoring daily expense reports to stay within budgeted projections.
  • Successfully negotiated authorized reseller contracts to the tune of one-half million-dollar.
  • Proficient in the use of software such as Microsoft Office Suite, PMC, and Salesforce.
  • MANAGEMENT AND TRAINING.
  • Managed a team of 5 sales representatives; by monitoring and evaluating their progress against targets.
  • Lead Lean Six Sigma project to fulfill Greenbelt certification.
  • Promoted to Senior Account Representative within one year after hire, because of consistent performance.
  • CLIENT RELATIONS AND COMMUNICATIONS.
  • Served as liaison between the company and Training Agency; selected for training partner with National Training Agency.
  • Handled 300 customer service calls monthly; successfully resolving customer service issues.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

  • Six Sigma Certification
  • First Aid Certification
  • [State] Driver's License
  • CPR/AED Certification
  • CompTIA Certification

Affiliations

  • Kiwanis

Timeline

Senior Account Representative

3M Company
01.2011 - 01.2013

Technical Sales Representative

3M Interamerica
01.2010 - 01.2011

Divisional Sales Representative

JohnsonDiversey Ltd
01.2008 - 01.2010

MBA - Business Administartion

Western Governors University

Project+ - Information Technology Project Management

CompTIA

SMEI Certified Sales Executive® (CSE®) - Sales Management

Sales & Marketing Executives International Inc

Bachelor of Science - Sales and Sales Management

Western Governors University

Diploma - Automotive Engineering

Vocational Training Development Institute
CARLTON CLARKE