Carlton Crowder Jr

Ricart

Grove Port, OH

04.2016 - 04.2024

Provided customer service and sales support in a retail environment.
Resolved customer inquiries and complaints regarding products, services, and payment issues.
Processed payments for merchandise purchases, returns, and exchanges.
Greeted customers upon entering the store and provided assistance as needed.
Collaborated with other departments within the company to ensure proper execution of marketing campaigns.
Handled cash register transactions accurately while ensuring compliance with all applicable laws and regulations.
Tracked customer feedback from surveys or social media platforms to identify areas of improvement for the store's services or products offered.
Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
Analyzed sales data reports to determine trends in product performance over time.
Followed up with customers after their purchase experience to ensure satisfaction.
Participated in team meetings regarding strategies for increasing sales revenue.
Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Kept thorough records of customer details and previous sales.
Increased profits by upselling and cross-selling to existing customers.
Evaluated customer desires and budgetary constraints to pick best products or services.