Carlton Davis
Conyers,GA
Summary
Professional Driver offering 13 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Overview
20
20
years of professional experience
Work History
Transit Bus Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
Atl, GA
10.2007 - 11.2020
- Conducted pre-trip inspections of the bus to ensure it was safe for operation.
- Made sure wheelchair lifts were functioning properly before each trip began.
- Assisted passengers with mobility devices in boarding and disembarking safely.
- Provided assistance to elderly or disabled passengers with their transportation needs.
- Responded to customer inquiries regarding routes, schedules, and transfers.
- Maintained a clean interior of the bus by sweeping and removing debris between runs.
- Reported any mechanical problems or incidents that occurred during transit operations.
- Managed time effectively by arriving at stops on schedule according to route times.
- Completed daily paperwork such as log books, maintenance reports, incident reports..
- Reported major accidents, emergencies and suspicious incidents to supervisors.
- Deescalated verbal altercations and fights between passengers.
- Announced stops clearly to help passengers disembark at correct locations.
Customer Service Manager
Yellow Cab Co
Decatur, GA
10.2000 - 10.2007
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
High School Diploma -
D.M. Therrell High School
Atlanta, GA05-1982
Commercial Drivers License -
Dekalb College
Decatur, NESkills
- Defensive Driving
- Inclement weather driving
- Mechanical Knowledge
- Ticket processing
- Route Navigation
- Vehicle Inspection
Timeline
Transit Bus Operator
Metropolitan Atlanta Rapid Transit Authority, MARTA
10.2007 - 11.2020
Customer Service Manager
Yellow Cab Co
10.2000 - 10.2007
High School Diploma -
D.M. Therrell High School
Commercial Drivers License -
Dekalb College
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