CARLTON DORSEY
Middle River,MD
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs.
Overview
27
27
years of professional experience
Work History
Wholesale Parts Salesperson
Packer Norris Parts
01.2022 - Current
- Assists wholesale account customers in selecting required parts or accessories in a friendly, professional, and efficient manner
- Locates or orders parts as needed
- Prepares invoices for parts to be delivered to wholesale customers
- Maintains and solicits wholesale accounts by telephone
- Keeps parts manager informed of the status of accounts.
Parts Manager
Bill Kidd's Toyota Volvo
01.2020 - 01.2021
- Strived to return a satisfactory profit on the dealership's investment in the parts inventory
- Accomplished my objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and advertising
- Performed ongoing warehouse parts inventory
- Assisted in daily sale of parts and maintenance of parts inventory
- Maintained parts inventory by verifying supplies
- Managed operations of the parts department and supervised parts department employees
- Completed performance reviews of parts counter salespeople and parts staff
- Assisted at the parts counter
- Trained new parts sales representatives in all phases of the parts department
- Processed all parts through the Company parts fulfillment program
- Provided a balanced parts and accessories inventory
- Retrieved parts for orders for customers.
Parts Manager
Len Stoler Chevrolet
01.2015 - 01.2020
- Was responsible for the day-to-day operations of the parts department according to the guidelines established by General Motors
- Maintained an inventory of automotive parts of over $180,000
- Reported the monthly inventory statement to the Office Controller
- Received and filled parts requests from service technicians and retail customers, in person, phone, fax, and email
- Created and maintained positive working relationships with vendors, shippers, wholesale customers, and above all the general public
- Processed both monthly and core returns
- Hired staff and monitored the ongoing training sessions
- Created an annual sales plan for external, internal, and retail parts sales
- Assisted both retail and wholesale customers.
Parts Manager
Len Stoler Nissan
01.2013 - 01.2015
- Handled the responsibility of hiring staff and monitoring the ongoing training sessions
- Was responsible for creating annual sales plan for external, internal, and retail parts sales
- Finalized the quote price of automobile parts before sending it to customers
- Attended monthly management meetings to review inter-department issues and finances
- Was responsible for approving purchase orders for the part and service departments
- Reported the monthly inventory statement to the Office Controller
- Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal and retail jobs.
Parts Manager
Bel Air Honda
01.2012 - 01.2013
- Handled the tasks of analyzing sales, expenses, and inventory monthly to achieve goals of reducing obsolescence and increasing profit
- Analyzed the operation of the department and provided technical assistance to the employees
- Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs
- Was responsible for developing sales promotions for various automobile parts
- Developed, enforced, and monitored set guidelines for working with customers to ensure customer satisfaction
- Was responsible for supervising stock order procedures
- Ensured that the same high level of quality service is provided to internal and outside dealership customers
- Handled the responsibility of hiring staff and monitored their ongoing training sessions
- Conducted semi-annual staff performance evaluations
- Was responsible for the maintenance of USAHondaParts.com.
Parts Manager
Len Stoler Nissan
01.2007 - 01.2012
- Managed two stores and handled the responsibility of hiring staff and monitoring the ongoing training sessions
- Was responsible for creating annual sales plan for external, internal, and retail parts sales
- Finalized the quote price of automobile parts before sending it to customers
- Attended monthly management meetings to review inter-department issues and financial
- Assisted customers and staff when required
- Was responsible for approving purchase orders for automobile parts department
- Reported the monthly inventory statement to the Office Controller
- Worked with body shop manager and service manager to ensure a timely turnaround of parts required for internal jobs.
Parts Manager
Wilmington Nissan
01.1998 - 01.2006
- Created and nurtured a well-balanced, diverse, focused team through motivation, leadership, training, and establishment of sales process as the foundation for business success
- Implemented an effective sales plan
- Trained, developed, and motivated staff, forecasted store sales, maintained budgetary controls, loss prevention, inventory control, and merchandising standards
- Established close client relationships, evaluated regional trends and product strategies, promoted new products, maintained client service and satisfaction, and monitored sales performance
- Directed daily operations within the store including organizational management, human resources, sales, business development, marketing, and financial management
- Supplied dealership with proper and efficient parts inventory.
Education
General Studies Management -
University of Maryland, College Park
01.1986
Skills
- Reynolds and Reynolds
- ADP Systems
- MS Outlook
- MS Word
- MS Excel
- Advanced Internet research
- Negotiation
- Business Development
- Up-selling
- Interpersonal communication skills
- Staff Training
- Performance Improvement
Timeline
Wholesale Parts Salesperson
Packer Norris Parts
01.2022 - Current
Parts Manager
Bill Kidd's Toyota Volvo
01.2020 - 01.2021
Parts Manager
Len Stoler Chevrolet
01.2015 - 01.2020
Parts Manager
Len Stoler Nissan
01.2013 - 01.2015
Parts Manager
Bel Air Honda
01.2012 - 01.2013
Parts Manager
Len Stoler Nissan
01.2007 - 01.2012
Parts Manager
Wilmington Nissan
01.1998 - 01.2006
General Studies Management -
University of Maryland, College Park
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