Carlton Ferdinand
Brooklyn
Summary
CompTIA Security+ certified professional and current M.S. Cybersecurity candidate with hands-on blue team lab experience in SIEM, EDR, and security operations. Experienced in supporting secure access systems, troubleshooting operational issues, and collaborating with IT teams to maintain reliable service environments.
Experienced program coordination professional prepared for this role. Strong focus on team collaboration and achieving results. Highly adaptable with skills in project management, stakeholder communication, and resource allocation. Valued for reliability and ability to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Coordinator
Pace University – Auxiliary Services
New York, NY
03.2022 - Current
- Managed operational aspects of One Card system, ensuring efficient access to dining, transportation, and essential student services.
- Guided users in troubleshooting access problems and navigating system functionalities effectively.
- Collaborated with IT to escalate complex cases involving card reader and system access problems for timely resolution.
- Managed partnerships with IT and vendors to implement system updates, prioritizing reliability and security of integrations.
- Oversaw execution of secure refund transactions and account adjustments, ensuring adherence to university policy standards.
- Coordinated logistics for campus events, ensuring seamless execution and adherence to timelines.
Health & Safety Compliance Assistant
Winston Staffing Support Services
New York, NY
05.2021 - 02.2022
- Supported COVID-19 health operations by conducting temperature screenings in high-traffic environments.
- Assisted visitors and staff with health check procedures while maintaining confidentiality and professionalism.
- Monitored compliance with safety protocols and reported concerns to supervisors.
- Provided customer service support in a fast-paced environment.
Customer Solutions Specialist
The Home Depot
Brooklyn, NY
05.2018 - 09.2019
- Delivered high-volume customer service support in a retail environment.
- Assisted customers with purchases, returns, and product inquiries.
- Processed payment transactions accurately and efficiently.
- Resolved front-end service concerns to maintain positive customer experience.
Education
M.S. - Public Administration
Long Island University
Brooklyn05.2024
B.A. - Finance, Minor in IT
Long Island University
Brooklyn05.2022
M.S. - Cybersecurity
Pace University
05.2026
Skills
- SIEM & Monitoring: Splunk (basic SPL), Elastic Stack (ELK), log analysis concepts
- Security Tools & Concepts: EDR fundamentals, IDS/IPS concepts, MFA, access control models
- Frameworks & Knowledge: NIST fundamentals, PCI-DSS basics, defense-in-depth
- Other: POS system support, ticketing workflows, incident response basics
Certification
CompTIA Security+ (Earned 2025)
Timeline
Program Coordinator
Pace University – Auxiliary Services
03.2022 - Current
Health & Safety Compliance Assistant
Winston Staffing Support Services
05.2021 - 02.2022
Customer Solutions Specialist
The Home Depot
05.2018 - 09.2019
M.S. - Cybersecurity
Pace University
M.S. - Public Administration
Long Island University
B.A. - Finance, Minor in IT
Long Island University