Carlton Fitchey
Indianapolis,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
Indianapolis, IN
08.2021 - 06.2023
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Led security team and contributed to on-call shifts.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Led and directed investigations of accidents, thefts and property loss on premises.
Supervisor
Securitas Security Services USA
Indianapolis, IN
01.2017 - 06.2023
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated employee schedules according to shift changes and availability.
- Complied with company policies, objectives and communication goals.
- Provided ongoing training to address staff needs.
Education
General Studies
North Salem High School
North Salem, IN06.1966
Skills
- Operations Management
- CCTV Experience
- Daily Status Reports
- Operational Effectiveness
- Company Risk Mitigation
- Skilled in Conflict Resolution
- Security Team Leadership
- Interviews and Interrogations
- Staffing and Scheduling
- Emergency Management
- Asset Protection
- Staff Hiring
- Compliance Management
- Report Generation
- Staff Management
- Employee Performance Evaluation
- Performance Assessment
- Employee Relations
- Team Leadership
- Safety and Security Procedures
- Security Personnel Training
- CCTV Monitoring
- Defensive Driving Training
- Security Officer Training
Timeline
Security Supervisor
Securitas Security Services USA
08.2021 - 06.2023
Supervisor
Securitas Security Services USA
01.2017 - 06.2023
General Studies
North Salem High School
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