Carlton Franks
Hueytown,AL
Summary
Seasoned and reliable Housing Professional with an exceptional customer satisfaction record. Proficient at interdepartmental coordination to maximize business functionality and efficiency. Committed to ongoing leadership, professional development, and continuing a career with an organization that will utilize all management and administrative skills to benefit mutual growth and success.
Overview
11
11
years of professional experience
Work History
Housing Specialist/ New Admission Coordinator
The Housing Authority Of The City Of Bessemer
03.2018 - 05.2024
- Approve and decline applicants for housing benefits.
- Complete reports regarding HCV and RAD Waiting Lists to Executive team and HUD.
- Monthly balance of payments being processed before completing report to issue to Accounting Manager and Executive Team.
- Training of new hires
- Conduct monthly Recertifications ensuring to stay 90 days ahead.
- Complete Interims within 10 days of documentation received.
- Conduct quarterly landlord meetings to ensure customer service is satisfactory and to recruit new properties.
- Prepare reports regarding PIC and VMS when instructed.
- Ensure SEMAP audits are complete and within standards.
- Ensure all documentation is updated regarding payment standards and Fair Market Rents (FMR).
- Ensure 3rd party inspection company is up to date with HQS/NSpire
- Meet with Multi-Family property managers to ensure RAD waiting list are up to date and ensure protocol is being followed to ensure accuracy of applicants.
- Attend monthly board meetings to report numbers, statistics, and answer any questions of the Board of Directors and Executive Team.
- Developed documentation for the department to adhere to HUD regulations
- Developed documentation and PowerPoint presentations for tenants, landlords, and new admission applicants
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
(Temp) New Admission/ Housing Specialist
Birmingham Housing Authority
06.2016 - 02.2018
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Customer Service Representative Team Lead/Trainer
Regions Bank
06.2013 - 01.2018
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
Education
Business Administration And Management
Miles College
Fairfield, ALSkills
- Affordable Housing Knowledge
- Affordable housing
- Tenant rights
- Fair Housing Regulations
- YARDI
- Compliance Monitoring
- Policy analysis
- Housing Quality Standards
- Section 8 Administration
- Customer Service
- Quality Assurance
- Youth Programming
Timeline
Housing Specialist/ New Admission Coordinator
The Housing Authority Of The City Of Bessemer
03.2018 - 05.2024
(Temp) New Admission/ Housing Specialist
Birmingham Housing Authority
06.2016 - 02.2018
Customer Service Representative Team Lead/Trainer
Regions Bank
06.2013 - 01.2018
Business Administration And Management
Miles College
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