Carlton Gittens
Richmond,Virginia
Summary
Proven track record in enhancing customer relationships and operational efficiency, notably at Family Dollar. Excelled in workload management and client relationship building, leading to significant repeat business and team productivity improvements. Skilled in safety compliance, ensuring a secure environment for both staff and clients.
Overview
31
31
years of professional experience
Work History
Independent Contractor
Go Puff
2020.06 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Picker Packer
Amazon
2019.08 - 2021.01
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Assistant Manager of Customer Service
Family Dollar
2014.07 - 2019.05
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
Assistant Manager of Customer Service
McDonald's
1993.03 - 2014.04
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
Education
General Studies
John Jay High School
Katonah, NY06.1988
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
Timeline
Independent Contractor
Go Puff
2020.06 - Current
Picker Packer
Amazon
2019.08 - 2021.01
Assistant Manager of Customer Service
Family Dollar
2014.07 - 2019.05
Assistant Manager of Customer Service
McDonald's
1993.03 - 2014.04
General Studies
John Jay High School
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