Carlton Johnson IV
Baltimore,MD
Summary
Highly skilled Lead Technician that has a high work drive with comprehensive experience in managing teams, streamlining operations, and implementing safety protocols. Known for strong problem-solving abilities, superior technical acumen, and leadership skills. Proven track record of improving efficiency and productivity while ensuring compliance with industry standards and regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airduct Lead Technician
Stanley Steemer International
Baltimore, MD
03.2022 - Current
- Managed multiple projects simultaneously while meeting deadlines.
- Analyzed customer requirements to determine appropriate solutions.
- Followed safety practices to safeguard against injury and damage to property.
- Developed and implemented strategies to meet sales quotas.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Collaborated with team members to develop effective sales plans.
- Provided guidance to cleaners on proper cleaning techniques and procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Server
michaels steak and lobster house
Baltimore, MD
02.2018 - 03.2022
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Skills
- Game strategy implementation
- Practices management
- Athlete training
- Hospitality and accommodation
- Staff education and training
- Deadline-oriented
- Tool retrieval
- Customer interaction
- Deadline compliance
- Very fast learner, and great communication skills
- Drywalling
- Sanitization procedures
- System monitoring
- Documentation skills
- Deck building
- Concrete pouring
- Painting techniques
- Hand-tool proficiency
- Multitasking
- Safety Procedures
- Team building
- Concrete mixing
- Power Tools Operation
- Communication Skills
- Site preparation
- Adaptability
- Drywall Installation
- Professionalism
- Reliability
- Problem-solving abilities
- Up-selling
- Negotiation
- Product description
- Relationship selling
- Deal negotiation
- NADCA and IICRC certified
- Interior and exterior cleaning
- Health and safety compliance
- Proper chemical handling
- Commercial and residential cleaning
- Floor maintenance
- Safe cleaning with chemicals
- Cleaning and sanitizing
Affiliations
- Get up at 4:30 am an go to the gym
- Travel a lot due to family and friends out of town
- Take my dog on park trips
- do home improvement work with a uncle
- spend time learning about the products im working with
Accomplishments
- I am number 2 in the nation in sales for a product my company has
- Received and award at another sales position with helping a tile team become 6th in the nation
- Became a lead tech twice in the same company in two different positions
Certification
- NADCA certified i do have proof of certification my current employer has it
- IICRC certified #70046932
Languages
English
Professional
Timeline
Airduct Lead Technician
Stanley Steemer International
03.2022 - Current
Server
michaels steak and lobster house
02.2018 - 03.2022
- NADCA certified i do have proof of certification my current employer has it
- IICRC certified #70046932
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