Carlton King
ATLANTA,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Care Center Specialist II
State Farm
Dunwoody, GA
10.2012 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Responded to customer comments and questions via LiveChat during shifts.
Customer Service Representative
Acceptance Insurance
04.2012 - 10.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Store Manager
Northern Tool + Equipment
12.2006 - 03.2012
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Education
Certificate - Administrative Specialist
U.S Army Adjutant General School
Columbia, SC10.1987
Certificate - Insurance
R.S Thomas Insurance
Atlanta, GA10.2012
Skills
- Customer Relations
- Senior Leadership Support
- Stocking and Replenishing
- Sales Expertise
- Staff Training
- Lotus Notes
- Retail Sales Customer Service
- Money Handling Abilities
- Problem-Solving Ability
- POS Systems Expertise
- Call Center Operations
- Customer Service
Timeline
Care Center Specialist II
State Farm
10.2012 - Current
Customer Service Representative
Acceptance Insurance
04.2012 - 10.2012
Assistant Store Manager
Northern Tool + Equipment
12.2006 - 03.2012
Certificate - Administrative Specialist
U.S Army Adjutant General School
Certificate - Insurance
R.S Thomas Insurance
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