Carlton Owens
Summary
Detail-oriented team player with strong organizational skills, forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Distribution center
- Encouraged and promoted ideas aligned to business needs and benefits
- Motivated and trained employees to maximize team productivity which resulted in 99% job efficiency
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy with 99% accuracy
- Compiled training materials for new employees and tracked skill development
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions
- Conducted root cause analysis in deficient areas to identify and resolve issues
- Managed internal operational standards and productivity targets
- Tracked company equipment, tools, and technology to manage inventory
- Interceded between employees during arguments and diffuse tense situations
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager
- Provided back up to the front desk to step in to assist with various tasks whenever the employee was absent or at lunch
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Motivated and trained employees to maximize team productivity
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices
- Encouraged and promoted ideas aligned to business needs and benefits
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness
- Managed internal operational standards and productivity targets.
Quality Technician
PVH Corp
02.2018 - 10.2020
- Performed thorough inspections of incoming materials and outgoing products which resulted in 99.5% customer retention and satisfaction
- Sampled materials and products to conduct in-depth measurements and tests
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests
- Helped uncover and fix production problems to reduce overall defect rates which resulted in a 10% reduction of waste in raw materials and labor cost
- Inspected manufactured parts by reviewing them visually and assessing dimensions
- Made recommendations on ways to improve testing procedures, production processes, and training
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates
- Evaluated results against design standards and compliance requirements
- Tested and evaluated product precision against specifications to reduce discrepancies
- Monitored production output to verify quality standards ahead of dispatch
- Tracked and analyzed product quality data to identify trends and insights
- Collaborated with production staff to improve processes, reduce defects, and optimize quality
- Proposed corrective actions to address recurring quality issues
- Led root cause analysis to identify issues and propose targeted solutions
- Maintained quality documentation and records for conformance with relevant standards.
Quality control
01.2010 - 06.2017
- Drafted technical documents such as deviation reports, testing protocols, and trend analyses
- Inspected items and compared them against standards to meet regulatory requirements
- Performed routine maintenance and calibration on testing equipment
- Monitored testing procedures and verified the performance of tests according to established item specifications and protocols
- Inspected raw materials and finished products to verify quality and disposed of items that did not meet safety requirements
- Collected and analyzed data to measure the effectiveness of quality control processes
- Reviewed production processes and identified potential quality issues
- Developed and implemented procedures to meet product quality standards
- Assessed products or services to evaluate conformance with quality standards
- Performed tests and inspections to conform to established standards
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks, and inventory forms which helped in managing over 50 keep business partners across the country
- Reported problems and concerns to management.
Equipment Operator/ Technician
PVH Corp
09.2018 - 10.2014
- Suggested and implemented new ideas to improve quality, reduce cost, and support the production work environment
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians
- Promptly documented and reported all defective equipment and hazardous conditions
- Aided in setting up and breaking down production equipment and stages to help prepare the production area for filming and properly store equipment after use
- Adjusted process parameters to optimize product quality and production rates by up to 10% in output production and reduction in process time
- Utilized calipers, micrometers, and height gauges to calibrate and adjust machinery
- Collaborated with engineering and other departments to meet production goals and promote teamwork
- Trained and supervised production personnel to properly use production equipment and apply best practices
- Maintained accurate production records to track progress, identify areas for improvement, and meet regulatory requirements
- Implemented and maintained quality control systems to verify product compliance
- Performed setup of production equipment to establish optimal performance and reduce wasting time by up to 1.5 hours
- Inspected products and machines to maintain quality and efficiency
- Inspected finished products for quality and adherence to customer specifications
- Adjusted machines to increase productivity for runs
- Made sure that products were produced on time and were of good quality
- Read worker logs, product processing sheets, or specification sheets to verify records adhered to quality assurance specifications
- Tested products or subassemblies for functionality or quality and troubleshooted problems with equipment, devices, or products.
Education
graduate -
Clarkston High School
Clarkston, GA06.2006
Skills
- Logistics expertise
- Customer Relations
- Documentation and control
- Workflow planning
- Interpersonal Communication
- Team building
- Testing procedures
- Materials inspections
- Equipment calibration
- Employee management
- Inventory management
- Warehousing functions
- Forklift safety and operation
- Shipping and Receiving
- Proficiency in Microsoft Office
Timeline
Equipment Operator/ Technician
PVH Corp
09.2018 - 10.2014
Quality Technician
PVH Corp
02.2018 - 10.2020
Quality control
01.2010 - 06.2017
Operations Supervisor
Distribution center
graduate -
Clarkston High School
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