Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlton Prescott Jr.

New Windsor,NY

Summary

Sales, Training and Computer Tech professional with over 20 years of experience in various business environments. Solid track record of successfully meeting company goals and commitments both financial and material. Strong customer service, management, sales and tech support background, with solid track record in evaluating, obtaining and securing all necessary products and supplies, successfully meeting company goals and commitments; both financial and material. Proficient in coordinating and managing staff, ensuring compliance of associated procedures while meeting constant and changing deadlines. Strong problem solving, interpersonal, organizational, communication and computer skills.


Overview

11
11
years of professional experience

Work History

Consultant

Plan C Consulting
08.2016 - Current
  • Self-employed as a consultant for many computer and phone based services to individuals as well as corporations in need of tech support, sourcing and implementation.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Identified areas of improvement for client's operations, implementing targeted solutions to increase productivity.

Security/Receptionist

Securitas
05.2017 - 06.2018
  • Assigned to one of Securitas’ customer locations as the Security/Receptionist.
  • Primary duties are to be the “face of the organization” and “first point of contact”.
  • Create, issue and monitor badge usage for all full-time employees, on-site contractors, temporary employees, visitors and guests with an average of 50 to 100 people per day.
  • Maintained a safe and secure environment for visitors by following strict access control procedures.
  • Managed high-pressure situations, handling multiple tasks while maintaining a calm demeanor.
  • Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
  • Contributed to risk mitigation efforts by regularly reviewing security policies and implementing necessary changes.
  • Streamlined visitor check-ins with efficient use of electronic visitor management systems.
  • Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.

IT Help Desk Technician

Elant
08.2015 - 08.2016
  • Configured hardware, devices, and software to set up work stations for 500+ employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Sourcing and procurement of computer equipment.


Tech Support/Level 1

Epicor
07.2014 - 08.2015
  • Supported 200 large retail clients using Epicor’s proprietary Windows based software and ticketing systems.
  • Guided the implementation and training of this software to both new and transitioning clients.
  • Responsible for the physical set-up workstations; on-going maintenance and troubleshooting performed through remote access.
  • Within 3 months of hire was asked to join the team that supported 2 of Epicor’s largest accounts consisting of over 2,000 customers in multiple locations both foreign and domestic.
  • Worked effectively in fast-a paced environment.
  • Managed on average 75 -150 calls per day.

Education

Some College (No Degree) - Marketing, Management and Sales

Orange County Community College
Middletown, NY

Skills

  • Team leadership & development
  • Problem-solving
  • Attention to detail
  • Client relationships
  • Staff management
  • Business planning
  • Issue resolution
  • MS office
  • Proficient in most consumer branded network equipment; routers, switches, hubs, wireless adapters
  • Set-up and repair of desktops, servers and laptops; including extraction of files from non-responsive computers

Timeline

Security/Receptionist

Securitas
05.2017 - 06.2018

Consultant

Plan C Consulting
08.2016 - Current

IT Help Desk Technician

Elant
08.2015 - 08.2016

Tech Support/Level 1

Epicor
07.2014 - 08.2015

Some College (No Degree) - Marketing, Management and Sales

Orange County Community College

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