Carlton Robinson
Oil & Gas
Newcastle,OK
Summary
Versatile Crew Leader with experience directing others, managing tasks and monitoring work areas. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Crew Leader
Liberty Energy
08.2018 - Current
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Cultivated communications with customer and resolved budgetary and logistics issues to move toward project completion.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Basic computer skills (knowledge of MS Office, Outlook, Word, and other computer software/ operating systems
- Monitored team members to verify work quality and address concerns.
- Detailed oriented, organized, and able to maintain records
- Trained employees in time management and proper ways to complete job duties.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
Core Operator I
Liberty Oilfield Services
02.2016 - 08.2018
- Assembled iron products according to changing daily work orders and specific customer needs.
- Performed general equipment maintenance and repair to minimize downtime.
- Monitored employee actions for adherence to safety procedures.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Set up machines to start production cycles and controlled machine settings.
- Kept accurate records of defective units or products.
Area Resource Coordinator
Halliburton
03.2014 - 01.2016
- This managerial position required me to coordinate daily cement operations of all of Oklahoma, as well as the Texas panhandle
- This included utilizing the Summit and SAP module to create So#'s, build cement jobs of all types, and build float equipment orders
- Responsible for coordinating daily operations of the Cement Department, schedule crews for jobs and getting to location in a timely manner
- Coordinated the bulk plants loading jobs for Oklahoma and the Texas panhandle
- Coordinated with rigs to produce less NPT for Halliburton and also the Customers
- Compiled reliable water data by developing and enforcing standardized monitoring, sampling and assessment strategies.
- Accomplished conservation, supply and quality improvement goals with enhancements to watershed operations.
Service Operator 2
Halliburton
02.2010 - 03.2014
- Provided current progress information to customers to maintain strong relations.
- Supported safety and quality control initiates at job sites.
- Lifted, installed and removed equipment in extreme weather conditions and temperatures.
- Operated Dry Gel/Gel Pro, blender, and pumps all under the Ace software.
- Maintained and performed safety inspections on equipment and tools.
Technical Support Representative
Cox Communications
06.2008 - 02.2010
- This position required me to respond to customer requests in a Technical Support call center environment and troubleshoot problems with Telephone, Cable and Internet services
- I resolved service related issues relating to Cox products, educate customers on customer owned equipment, use of browser, reinstalling software, modem issues, TCP/IP settings and other functions by performing detailed troubleshooting and walk through steps
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Conducted in-depth product and issue resolution research to address customer concerns.
Sales Specialist
Circuit City
03.2007 - 06.2008
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Listened to customer needs and proposed matching solutions from company [Products or services].
Customer Service Representative
Fort Sill National Bank
12.2005 - 03.2007
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor Degree of Science - Computer Network Systems
ITT Technical Institute - Oklahoma
Oklahoma City, OK11.2008
High School Diploma -
Macarthur High School
Lawton, OK05.2004
Skills
- Product Knowledge
- Employee Management
- Crew Monitoring
- Safe Work Practices
- Excellent Customer Service and Computer Skills
- Verbal and Written Communication
- Teamwork and Collaboration
- Crew Management
- Safety-First Mentality
- Work Planning and Prioritization
- Mechanical Skills Needed to effectively fix equipment as needed on location
- Delegating Work
- Safety Standards
- Corrective Actions
- Individual and Team Goals
- Meeting Participation
- Safety Procedures
- Job Assignments
- Task Prioritization
- Heavy Lifting
- Professional Relationships
- Proactive Problem-Solving
- Multitasking and Organization
- Rational Decision-Making
- Jobsite Safety
- Crew Coordination
- Coordinating Work Orders
- Team Contribution
- Team Meetings
- Supervising Employees
- Performance Evaluations
- Vehicle Operations
- Team Coordination and Oversight
- Work Site Preparation
- Operations Processes
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Supported teams are successful teams and leaders are only as successful as their team
Unknown
Timeline
Crew Leader
Liberty Energy
08.2018 - Current
Core Operator I
Liberty Oilfield Services
02.2016 - 08.2018
Area Resource Coordinator
Halliburton
03.2014 - 01.2016
Service Operator 2
Halliburton
02.2010 - 03.2014
Technical Support Representative
Cox Communications
06.2008 - 02.2010
Sales Specialist
Circuit City
03.2007 - 06.2008
Customer Service Representative
Fort Sill National Bank
12.2005 - 03.2007
Bachelor Degree of Science - Computer Network Systems
ITT Technical Institute - Oklahoma
High School Diploma -
Macarthur High School
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