Carlton Rogers
Atlanta,GA
Summary
Exceptionally talented automotive professional with background in ensuring customer retention and profitability.
Unique ability to establish and maintain relationships with customers. Great experience working under time constraints and managing priorities. Remarkable ability to adapt to sudden changes and experience in making difficult decisions, an exceptional ability to think of innovative ways to get results and, a proven ability to exceed quota expectations.
Overview
13
13
years of professional experience
Work History
GSM/ Internet Director
Autonation Hyundai
Columbus, Ga
01.2019 - 03.2022
- Increased gross profit 200%
- Supervisory and leadership experience
- Set store records for most vehicles ever sold and most gross
- Monitored internet traffic and strategically managed email marketing campaigns to facilitate new sales.
- Led sales team to exceed monthly targets through strategic planning and performance tracking.
- Developed training programs for new sales associates, enhancing product knowledge and customer retention.
- Established strong relationships with key clients, driving repeat business and referrals.
- Monitored inventory levels to ensure optimal stock availability while minimizing surplus costs.
- Collaborated with marketing team on campaigns, aligning messaging with sales objectives for greater impact.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Finance Manager
Autonation Honda/Hyundai
Columbus, Georgia
01.2019 - 01.2020
- Determine customer financing needs and payment options based on a consultative interview process
- Present a fully transparent pricing menu to customers detailing their financing options
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
- Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
Sales Manager
Jeff Smith Volkswagen
Birmingham, Al
01.2018 - 01.2018
- Increased back and front gross PRU 47% (YOY)
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Finance/ Sales Manager
Rivertown Subaru, Rivertown Ford
Columbus, Ga
01.2013 - 01.2017
- Demonstrated communication and interpersonal skills
- Ability to work a car deal from front to back efficiently
- Maintained impeccable sales CSI scores above the regional average 98.99 rolling average
- A team player focused on providing exemplary customer service
- Self motivated with the ability to set and achieve targeted goals
- Excellent organizational and time management skills and the ability to multi-task in a fast paced work environment
- Ensured that all finance paperwork is fully compliant with local, state and federal guidelines prior to submitting completed documentation to lenders.
- Developed and executed strategic sales plans to achieve revenue growth across multiple automotive brands.
General Manager
A-1 Plus Transportation LLC, Columbus, GA
Columbus, GA
01.2009 - 01.2013
- Led operational initiatives, enhancing service delivery and client satisfaction across transportation services.
- Implemented performance metrics to monitor key operational indicators and drive continuous improvement.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased gross profit by 30 percent
Education
Bachelors of Science - Sociology
Georgia Southern University
Statesboro, GA08.2008
Skills
- Problem-solving aptitude
- Training and onboarding
- Training and development
- Team leadership
New business development
Sales management
CRM proficiency
Business development
Complex negotiation
Lead management
E-commerce management
Mobile marketing
Deal closure
Community building
Proficient in CRM
Internet sales
Teamwork and collaboration
Problem-solving
Attention to detail
Time management
Problem-solving abilities
Multitasking Abilities
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Team leadership
Adaptability and flexibility
Verbal and written communication
Detail-oriented
Relationship building
Microsoft office
Team building
Training and development
Professionalism
Complex Problem-solving
Strategic planning
Training and onboarding
Pricing strategy
Creative and innovative
Problem-solving aptitude
Training
- EFG Finance Certification (Group 1 F&I Training)
- Autonation CFS Training Level 1 &2
- Autonation Sales Manager Training
Timeline
GSM/ Internet Director
Autonation Hyundai
01.2019 - 03.2022
Finance Manager
Autonation Honda/Hyundai
01.2019 - 01.2020
Sales Manager
Jeff Smith Volkswagen
01.2018 - 01.2018
Finance/ Sales Manager
Rivertown Subaru, Rivertown Ford
01.2013 - 01.2017
General Manager
A-1 Plus Transportation LLC, Columbus, GA
01.2009 - 01.2013
Bachelors of Science - Sociology
Georgia Southern University