Summary
Overview
Work History
Education
Skills
Timeline
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Carlton Spence

5011 S Alston Ave,NC

Summary

Driven professional with a track record of enhancing customer satisfaction and efficiency at EDS Service Solutions. Excelled in time management and vehicle maintenance, significantly reducing travel times. Demonstrated reliability and strong navigation abilities, alongside a commitment to safety and customer service. Skilled in equipment operation and safety management, consistently achieving high-quality work standards. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Resourceful Individual able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

2
2
years of professional experience

Work History

Rental Car Driver

EDS Service Solutions
10.2023 - 07.2024
  • Managed time effectively to ensure punctual pickups and drop-offs for clients'' convenience.
  • Navigated efficiently through traffic using GPS systems, reducing travel times and enhancing customer satisfaction levels.
  • Maintained vehicle cleanliness for a pleasant rental experience for all clients.
  • Communicated proactively with dispatchers regarding delays or changes in route plans, enabling effective problem resolution without inconveniencing customers unnecessarily.
  • Adhered to all company guidelines and procedures in handling financial transactions, such as collecting payments or processing rental agreements, ensuring accurate record-keeping and minimizing potential disputes.

Personal Shopper

Sams Club Distribution
08.2023 - 02.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Material Handler

All American Inn & Suites
03.2022 - 01.2023
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.

Education

High School Diploma -

RANCOCAS VALLEY REGIONAL HIGH SCHOOL
Burlington, NJ
08.2013

Skills

    Patience and Empathy

    Reliability and punctuality

    Strong Navigation Abilities

    Vehicle maintenance knowledge

    Safety awareness

    Time management expertise

    Customer Service

    Fuel efficiency understanding

Timeline

Rental Car Driver

EDS Service Solutions
10.2023 - 07.2024

Personal Shopper

Sams Club Distribution
08.2023 - 02.2024

Material Handler

All American Inn & Suites
03.2022 - 01.2023

High School Diploma -

RANCOCAS VALLEY REGIONAL HIGH SCHOOL
Carlton Spence