Carlton Tindall
Spring
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
12
12
years of professional experience
Work History
SOCC Supervisor
Metro One Loss Prevention Services Group
Houston
10.2023 - Current
- Supervise daily operations to ensure compliance with safety and security protocols.
- Train and mentor team members on loss prevention techniques and best practices.
- Conduct routine inspections to identify potential security risks and vulnerabilities.
- Daily briefing with Project Manager and Patrol Supervisor to ensure any events or issues across all shifts have been discussed and addressed.
- Supervising badging requests, ensuring badges are fully completed with all requests of SNOW ticket, monitoring, and ensuring leaver requests have been completed and fully removed from the system.
- Working closely with the Security Systems Engineer, assisting with requests such as conducting camera surveillance, running reports, and escorting vendors on site.
Premier Customer Service Representative
AT&T/DirecTV.
08.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Site Supervisor
Weiser
05.2020 - 08.2021
- Create and adjust team scheduling
- Supervise and evaluate staff; keep an accurate log of employee timesheets and attendance; discipline staff when necessary.
- Review and submit paperwork
- Keep constant communication with the client to ensure that job performance is satisfactory
- Write and submit security reports as well as Car Logs and Incident Reports
- Investigate calls and concerns of suspicious activity
- Provide a safe and secure environment on site property; implement company policy and procedures
- Fill in and/or find replacements for employee shifts in the event of a callout: respond to calls of an emergency on site property and provide staff with support and assistance for problem solving.
Mail Clerk/Mail Handler
Harris County Sheriff's Office
07.2019 - 12.2019
- Distribute mail among housing dorms.
- Monitor suspicious activity in mail such as weird smells, bulky items, or other unauthorized contraband.
- Report and make record documentation if suspicious activity were found to be accurate or illegal.
- Make documented record of certain items such as books, money, anything pertaining to a tracking number.
- Properly discarding of returned, unauthorized, or destroyed mail into the correct bins.
- Print shipping labels and clearly adhere them to correct packages Languages English.
Detention Officer
Harris County Sheriff's Office
03.2015 - 07.2019
- Inspect conditions of locks, window bars, doors, and gates of correctional facilities as a part of security risk management.
- Record information, such as prisoner identification, charges, incidents, and disturbances. As well as keep a daily long of inmate activity and movement.
- Report and provide written documentation in regards to violations and facility daily rounds.
- Monitor and control movement among crowded population. Organize and delegate duties among a team of coworkers.
- Respond to emergency calls for a wide range of incidents.
- De-escalate hostile situations.
- Escorting new and existing inmates to and from housing dorm through various areas of the jail.
- Monitor CCTV and look for suspicious activity
Security Guard
Universal Protection Services
09.2014 - 03.2015
- Day shift guard
- Flex Officer
- Patrolled secured area in gulf cart
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Regulated vehicle and pedestrian traffic onto building grounds.
Security Guard
Securitas
10.2013 - 08.2014
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
High School Diploma -
Jones High School
Houston, TXSkills
- Quick learner
- Organized
- Critical Thinking & Decision Making
- Adaptability
- Data Entry
- Multitasking
- Security Risk Assessment
- Precise Attention to Detail
- Responsible
- Dependable & Punctual
- Self Motivated
Timeline
SOCC Supervisor
Metro One Loss Prevention Services Group
10.2023 - Current
Premier Customer Service Representative
AT&T/DirecTV.
08.2021 - Current
Site Supervisor
Weiser
05.2020 - 08.2021
Mail Clerk/Mail Handler
Harris County Sheriff's Office
07.2019 - 12.2019
Detention Officer
Harris County Sheriff's Office
03.2015 - 07.2019
Security Guard
Universal Protection Services
09.2014 - 03.2015
Security Guard
Securitas
10.2013 - 08.2014
High School Diploma -
Jones High School