As a dedicated individual, I am seeking a challenging, fulfilling and financially rewarding position in your establishment. I am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am also Proficient in customer service best practices and related options. Very Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I an Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Carlton Wade
Branson,Belize
Summary
Overview
1
Certification
Work History
Alta resources
customer service representative
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
the wet lizard
Bartender/waiter
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
marine and servicies/ ncl cruse line
port agent
Job overview
- Leveraged extensive knowledge of maritime laws and regulations in navigating complex legal situations during vessel visits at the port effectively.
- Provided exceptional support to captains, crews, and passengers through proactive problem-solving and attentive customer service.
- Monitored market trends closely, adjusting services offered accordingly to keep up with industry demands.
- Developed strong relationships with clients, leading to increased business opportunities and long-term partnerships.
- Managed challenging situations effectively, such as delays or disputes, with diplomacy and professionalism, ensuring minimal disruption to port operations.
- Improved resource utilization by implementing effective crew management strategies that maximized productivity while reducing costs.
ready call center
customer service agent
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
belize healthcare partners ltd.
nurses assistant
Job overview
- Provided emotional support to patients and their families.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
empower yourself belize movement
executive secretary on board
Job overview
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Collated and distributed agendas and minutes for all executive meetings.
Dairy Queen Grill & Chill
Shift Lead Manager
Job overview
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Set overall vision and provided team leadership.
Nv Nails & Spa
Nail Technician
Job overview
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
Starbucks
Barista
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Education
University of The West IndiesBelize
Certificate from Gender And Identity Module 1,2 And Three
University Overview
university of the west indiesTrinidad And Tobago
CERTIFICATE from Leadership And Activism
2018
University Overview
anglican cathedral collageBelize
diploma from Accounting And Business Management
06.2009
University Overview
Skills
- Knowledge in Microsoft office
- Excel/publisher/power point
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Product Knowledge
- Appointment Scheduling
- Team Development
- Building rapport
- Technical Support
- Product Sales
- POS system
Certification
- First aid training from the red cross
- Leadership skills training true cariflags at the University of the West Indies in Trinidad and Tobago
- Certificate Introduction to bartending course with Belize institute of mixology
Additional Education
Additional Education
Sexual orientation and gender identity module I,ii,iiiReferences
References
- Ms. Casey Cole senior barrister at Starbucks #(417)8721119
- Mr. Garrett Klein light technician at Kings Castle, Theatre #(417)-294-6019
- Mr. Dipack Patel general manager at Dairy Queen’s # (551) 358-4664
Timeline
customer service representative
Alta resources
Bartender/waiter
the wet lizard
port agent
marine and servicies/ ncl cruse line
customer service agent
ready call center
nurses assistant
belize healthcare partners ltd.
executive secretary on board
empower yourself belize movement
Shift Lead Manager
Dairy Queen Grill & Chill
Nail Technician
Nv Nails & Spa
Barista
Starbucks
University of The West Indies
Certificate from Gender And Identity Module 1,2 And Three
university of the west indies
CERTIFICATE from Leadership And Activism
anglican cathedral collage
diploma from Accounting And Business Management
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