Carly Aday

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
• Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
• Assists with new patient intake, including collecting demographic and insurance information.
• Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
• Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
• Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
• Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
• Collects patient copayments, processes payments, and maintains records for daily deposits.
• Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.

• Greeted and checked in patients.
• Answered incoming phone calls and scheduled appointments.
• Completed insurance verifications and forms for new patients.
• Confirmed appointments for following day.
• Responded to all text messages, and emails from patients and vendors

• Verify insurance benefits for existing and new patients
• Present treatment plans to patients.
• Implement new office protocols as needed.
• Schedule patient appointments and effectively handle cancellations and last-minute adjustments.
• Respond to patient queries and concerns to resolve issues in accordance with company policies and procedures.
• Monitor accounts to proactively identify aging balances and insurance payment problems in need of attention.
• Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
• Send claims to insurance companies, as well as receiving payments.
• Responsible for A/R and A/P for the office, as well as submitting payroll on a bi-weekly basis.
• Answer and manage incoming calls and emails.
• Collect payments from patients and arrange payment schedules.
• Verify, update and enter patient information into system.

• Responsible for training new front desk staff members.
• Worked closely with specialist (OS, Perio, Pedo & Endo) , coordinating rotating schedules and as well as presenting complex treatment plans to patients.
• Managed customer complaints and rectified issues to complete satisfaction.
• Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
• Prepared new patient files and updated existing records with new personal, insurance and medical information.
• Answered and managed incoming calls and emails.
• Collected payments from patients and arranged payment schedules.
• Scheduled cleanings and dental appointments for patients using appointment software.
• Scheduled and confirmed appointments.
• Greeted incoming patients and verified paperwork to manage smooth intake processes.