Summary
Overview
Work History
Education
Skills
Timeline
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Carly Allen

Bluefield,VA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. A knack for client relationship building and customer service. Service-minded, patient and flexible in challenging environments. Organized and highly dependable successful at managing multiple priorities with a positive attitude.

Overview

23
23
years of professional experience

Work History

Office Manager

RIchwood Self Storage
02.2022 - Current
  • Maintained computer and physical filing systems.
  • Pay bills on a timely bases while keeping excellent records
  • Bill customers and post payments
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Controlled finances to lower costs and keep business operating within budget.

Licensed Medical Massage Therapist

Self-employed
06.2009 - Current
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
  • Grew sales with great work ethic, individualized care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.

Bank Teller

First Community Bank
05.2004 - 08.2009
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.

Waitress

Mayflower Seafood Restaurant
01.2001 - 05.2004
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Bachelor of Science - Exercise And Sports Science

Bluefield University
Bluefield, VA
05.2008

Skills

  • Workflow Planning
  • Database Administration
  • Information Protection
  • Banking Operations
  • Written Communication
  • Billing and Invoicing
  • Accounts Payable and Receivable
  • Administering Payroll
  • Sorting and Labeling
  • Mail Handling
  • Customer Relations
  • Account Reconciliation

Timeline

Office Manager

RIchwood Self Storage
02.2022 - Current

Licensed Medical Massage Therapist

Self-employed
06.2009 - Current

Bank Teller

First Community Bank
05.2004 - 08.2009

Waitress

Mayflower Seafood Restaurant
01.2001 - 05.2004

Bachelor of Science - Exercise And Sports Science

Bluefield University

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Carly Allen