Carly Bosse
Arlington,WA
Summary
Detail-oriented hospitality professional with 12+ years of casino operations experience. Proficient in Excel and Word. Skilled in operational communication. Experienced in Micros and eager to expand technical and database capabilities within the company. Seeking to apply analytical skills, POS knowledge, and a commitment to operational efficiency to the Assistant Operations Analyst role supporting the Finance Department and its Food & Beverage systems. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Beverage Supervisor II
Tulalip Resort Casino
Tulalip, USA
04.2023 - Current
- Maintain daily operational tracking for bartenders and servers, including scheduling, section assignments, and call-ins.
- Monitor floor activity to ensure smooth operations and consistent application of company policies.
- Review, correct, and approve POS transactions and voids with attention to accuracy and system integrity.
- Utilize company systems, email, and reporting tools to communicate updates and guest-related information across departments.
- Conduct performance oversight, corrective actions, and task delegation to maintain department efficiency.
- Provide frontline operational support and coordinate across departments.
Bartender
Tulalip Resort Casino
Tulalip, USA
05.2016 - Current
- Delivered excellent guest service while upholding company standards and Washington State liquor laws.
- Performed accurate ID verification and followed all required cut-off and compliance procedures.
- Operated Micros terminals and managed cash banks with precise reconciliation.
- Communicated guest concerns and operational updates with supervisors.
- Supported high-volume operations requiring strong accuracy and decision-making.
Cocktail Server
Tulalip Resort Casino
Tulalip, USA
03.2015 - 04.2023
- Provided friendly service while following company policies and Washington State liquor regulations.
- Conducted ID checks, monitored alcohol consumption, and executed cut-offs when necessary.
- Maintained communication with supervisors and departments regarding guest needs.
- Utilized radio communication to ensure efficient service and positive guest experiences.
Security Officer
Tulalip Resort Casino
Tulalip, USA
03.2014 - 03.2015
- Performed ID verification, security monitoring, and operational checks throughout the property.
- Documented incidents and communicated with departments regarding variances and guest issues.
- Trained in de-escalation tactics and communication strategies for effective conflict resolution.
- Skilled in first aid and CPR, supporting safety for guests and employees.
- Demonstrated strong situational awareness and communication skills.
Education
Associates Degree - Arts & Science
Skagit Valley College
Mount Vernon, WA06-2012
High School Diploma -
Stanwood High School
Stanwood, WA06-2009
Skills
- Micros knowledge
- POS troubleshooting
- Excel
- Word
- Spreadsheet management
- Data accuracy
- Operational documentation
- Cross-department communication
- Cash handling
- Reconciliation
- Task delegation
- Workflow organization
- Alcohol service compliance
- Guest cooperation
- Employee cooperation
- Communication
- Problem-solving
- Fast operational decision-making
- Professional email communication
- Internal systems usage
Activities
- Former Everett Community College fastpitch athlete
- Stanwood High School softball coach
Timeline
Beverage Supervisor II
Tulalip Resort Casino
04.2023 - Current
Bartender
Tulalip Resort Casino
05.2016 - Current
Cocktail Server
Tulalip Resort Casino
03.2015 - 04.2023
Security Officer
Tulalip Resort Casino
03.2014 - 03.2015
Associates Degree - Arts & Science
Skagit Valley College
High School Diploma -
Stanwood High School