Motivated service professional with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sever
Texas Roadhouse
03.2024 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Direct Support Professional
Family Partners LLC
04.2023 - Current
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Completed documentation for every incident and forwarded to correct personnel for review.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Hospice Care Provider
Private Care
08.2022 - 02.2023
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Followed directions of licensed nurses to administer medications and treatments.
Positioned patients to provide comfort and promote better body alignment.
Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Wholesale Courier
WKS Restaurant Group
05.2022 - 09.2022
Verified package information to check for accuracy and completeness.
Safely loaded items into delivery vehicle to minimize damage while in transit.
Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Utilized GPS navigation systems to navigate faster routes.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Senior Caregiver
Helpful Hands Home Care
12.2021 - 06.2022
Developed rapport to create safe and trusting environment for care
Maintained clean, safe, and well-organized patient environment
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Sales Representative
Esporta Fitness
01.2020 - 06.2022
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Managed customer accounts to secure customer satisfaction and repeat business.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Used customer insights to develop innovative sales strategies to increase sales.
Generated new leads through networking and attending industry events.
Negotiated contracts with clients and developed relationships with key personnel.
Engaged in friendly conversation with customer to better uncover individual needs.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service..
Administrative support
Premier Designs
01.2017 - 01.2019
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Created and maintained databases to track and record customer data.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
High School Diploma -
Greenway High School
Phoenix, AZ
2019
Skills
POS training
Food safety practices
Alcohol safety
Menu memorization
Suggestive selling
Professional appearance
High volume dining
Exceptional customer service
Team collaboration
Certification
First Aid/CPR Certified
Article 9
Finger Print Clearance Card
ServSafe Food Handler Certification - National Restaurant Association.