Summary
Overview
Work History
Education
Skills
References
Timeline
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Carly Campbell

Missoula,MT

Summary

Dynamic customer service professional with over 11 years of experience in hospitality and sales, consistently enhancing customer satisfaction and driving revenue growth. Proficient in upselling and relationship-building, leveraging keen insights into consumer behavior to tailor services effectively. Exceptional multitasking abilities ensure seamless operations, even in high-paced environments. Demonstrates a strong commitment to maintaining positive interactions and resolving challenges promptly. Eager to apply extensive skills to a structured remote sales role, focusing on delivering exceptional customer experiences while contributing to team success.

Overview

9
9
years of professional experience

Work History

Additional Roles in Hospitality & Customer Service

01.2016 - 01.2025
  • Skilled in reading customer behavior to adjust sales techniques accordingly
  • Adept at problem-solving and de-escalating situations to maintain a positive environment
  • Strong multitasking ability, ensuring smooth operations during peak business hours

Bartender

Sunrise Saloon and Casino/Dark Horse
04.2023 - 01.2025
  • Successfully upsold high-margin drinks and promotions, increasing overall sales revenue
  • Provided top-tier customer service, developing lasting relationships and ensuring guest satisfaction
  • Navigated high-paced environments while efficiently managing multiple orders and transactions

Server/Cocktail Waitress

Pangea, Stave & Hoop
06.2022 - 12.2022
  • Leveraged sales techniques to recommend food and drink pairings, enhancing guest experiences
  • Maintained a professional and engaging approach, ensuring customer retention and repeat business
  • Adapted to different customer needs, providing personalized service in a fast-paced setting

Host/Cocktail – High Call Volume Experience

Georges at the Cove
04.2017 - 12.2017
  • Managed a busy reservation system, handling high phone call volumes while coordinating seating arrangements
  • Utilized computer-based tools to schedule and track guest reservations efficiently
  • Maintained professional communication skills while handling guest inquiries and special requests

Education

Skills

  • Sales & Upselling Expertise
  • Tech-Savvy & Adaptable
  • Customer Engagement & Retention
  • Excellent Communication & Phone Skills
  • Workplace Flexibility & Remote Readiness
  • Fast learner
  • Hospitality and accommodation
  • Marketing and sales experience
  • Outstanding customer service
  • Hospitality service expertise
  • Handling difficult customers
  • Complex Problem-solving

References

Available Upon Request

Timeline

Bartender

Sunrise Saloon and Casino/Dark Horse
04.2023 - 01.2025

Server/Cocktail Waitress

Pangea, Stave & Hoop
06.2022 - 12.2022

Host/Cocktail – High Call Volume Experience

Georges at the Cove
04.2017 - 12.2017

Additional Roles in Hospitality & Customer Service

01.2016 - 01.2025

Carly Campbell