Carly Cannon
Baltimore,MD
Summary
Qualified Claims Representative versed in investigating claims, verifying information, and managing settlements and lawsuits in collaboration with local attorneys. Friendly team player with organized and disciplined approach. Offering less than one year of insurance experience.
Skilled nursing professional with more than 8 years of experience and dedication to providing highest quality patient care. Extensive experience caring for patients with acute and chronic illnesses from admission to discharge. Flexibility to work in a variety of different settings and environments. Possesses strong communication and organizational skills, as well as proven ability to quickly build rapport with patients and families. Experienced in building and maintaining relationships with coworkers and other members of the multidisciplinary healthcare team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Malpractice Claims Representative
Medical Mutual Liability Insurance Society of Maryland
2024.04 - Current
- Improved insured satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Investigated accidents or incidents to determine cause and extent of damages.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Communicated pertinent information to clients via phone, email, and mail.
Staff Registered Nurse, ICU
University Of Maryland St. Joseph Medical Center
2020.08 - Current
- Led daily nursing rounds to assess patient progress and address any concerns.
- Delivered age-appropriate critical care for adult and geriatric ICU patients.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Trained new travel nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided skilled, timely and appropriate emergency response to critically-ill patients.
Travel Registered Nurse
Aya Healthcare, AMN Healthcare, TNAA
2018.09 - 2023.06
- Flexibility to float between 10 different patient care units on a daily basis.
- Administered medications and treatment to patients and monitored responses while coordinating with healthcare teams to adjust care plans.
- Delivered exceptional care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Documented patient interactions and interventions in EPIC, Cerner, and Meditech EMR.
- Educated patients and families about medications, treatments, and lifestyle changes to better understand and manage condition.
Telemetry Registered Nurse
University Of Maryland Medical Center Midtown
2016.09 - 2018.09
- Observed patient health and side effects from treatments and medications, noting all details in patient chart.
- Developed relationships with patients and families to understand medical history and care needs.
- Collaborated across disciplines to coordinate disposition, referral and psychosocial support needs.
- Utilized specialized equipment to track and monitor patients' vital signs and clinical outcomes.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Bachelor of Science - Nursing
York College of Pennsylvania
York, PA05.2016
Skills
- Claims Investigation
- Team Collaboration
- Documentation Review
- Settlement Negotiation
- Customer Service
- Critical Thinking
- Direct Patient Care
- Patient Education
- Evidence-Based Medicine
- EPIC, Cerner, and Meditech EMR documentation
- Clear Patient Communication
- Confidentiality and HIPAA
- Delegation of tasks
Affiliations
- American Nurses Association, Member # 04254581, 04/2020 - Present
Certification
Registered Nurse, State of Maryland, R223492, 07/2016 - Present
Registered Nurse, State of Pennsylvania, RN758987, 07/2022 - Present
Basic Life Support (BLS), 05/2014 - Present
Advanced Cardiac Life Support (ACLS), 10/2017 - Present
NIH Stroke Scale Certification, 01/2019 - Present
Timeline
Medical Malpractice Claims Representative
Medical Mutual Liability Insurance Society of Maryland
2024.04 - Current
Staff Registered Nurse, ICU
University Of Maryland St. Joseph Medical Center
2020.08 - Current
Travel Registered Nurse
Aya Healthcare, AMN Healthcare, TNAA
2018.09 - 2023.06
Telemetry Registered Nurse
University Of Maryland Medical Center Midtown
2016.09 - 2018.09
Bachelor of Science - Nursing
York College of Pennsylvania
Registered Nurse, State of Maryland, R223492, 07/2016 - Present
Registered Nurse, State of Pennsylvania, RN758987, 07/2022 - Present
Basic Life Support (BLS), 05/2014 - Present
Advanced Cardiac Life Support (ACLS), 10/2017 - Present
NIH Stroke Scale Certification, 01/2019 - Present
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