Carly Ceja
Renton,WA
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
18
18
years of professional experience
Work History
Chiropractic Office Manager
Disc Centers Of America-Bellevue
05.2021 - Current
- Provided exceptional customer service for a busy chiropractic office.
- Verified and reviewed insurance coverages with patients.
- Verified and billed PIP claims.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Managed 8 employees with various personalities and from different cultures for 2 - physician practice.
Consultant/Project Manager
Avrio Surfaces
06.2020 - 05.2021
- Implemented innovative solutions to complex problems, contributing to overall project success and client satisfaction.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Providing estimates to retail customers and contractors for countertops.
- Scheduled template appointments and installs for retail customers and contractors.
- Processing payments in Quickbooks
- Ordering materials and submitting purchase orders.
- Answering and transferring phone calls
Office Administrative Assistant
Johnson Barrow
11.2019 - 04.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Financial Services Associate
Horizon Health & Subacute Center
04.2007 - 09.2019
- Billed Medicare claims
- Verifying insurances
- Improved billing accuracy by diligently reviewing Medicare claims and identifying discrepancies.
- Checked patient insurance, demographic, and health history to keep information current.
- Conducted regular audits of billing records to identify potential errors, leading to improved overall accuracy.
- Handling of Medical Records
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
GED -
01.2000
Skills
- Typing 60 WPM
- Excellent Customer Service
- Interpersonal Skills
- Medical Billing Experience
- Excellent Organization Skills
- Scheduling and Calendar Management
- Accounts Receivables Skills
- Accounts Payables Skills
- Office Management
- Clear Oral/Written Communication
- Account Reconciliation
- Credit and Collections
- Staff Hiring
- Conflict Management
- Training and Coaching
- Policy and Procedure Modification
Timeline
Chiropractic Office Manager
Disc Centers Of America-Bellevue
05.2021 - Current
Consultant/Project Manager
Avrio Surfaces
06.2020 - 05.2021
Office Administrative Assistant
Johnson Barrow
11.2019 - 04.2020
Financial Services Associate
Horizon Health & Subacute Center
04.2007 - 09.2019
GED -
Similar Profiles
Dr. Raymond TaylorDr. Raymond Taylor
Chiropractor at Disc Centers Of AmericaChiropractor at Disc Centers Of America
Amy BurtonAmy Burton
Housekeeping Supervisor at Home Cleaning Centers of America (HCCA)Housekeeping Supervisor at Home Cleaning Centers of America (HCCA)
Molly Granoff-KuhnMolly Granoff-Kuhn
Registered Behavior Technician at ABA Centers of AmericaRegistered Behavior Technician at ABA Centers of America
Wyatt CormierWyatt Cormier
Team Member at McDonald'sTeam Member at McDonald's
Dustin TwedeDustin Twede
Skilled Worker at City of Bellevue UtilitiesSkilled Worker at City of Bellevue Utilities