Carly (Cici) Benowitz
Summary
Dedicated and versatile manager with over 10 years of experience across customer service industries. Proven track record in operations management and team leadership. Successfully managed location operations and excelled in management roles, contributing to business growth through effective leadership and strategic initiatives.
Overview
4
4
years of professional experience
Work History
Call Center Specialist
Arthritis and Rheumatism Associates
11.2024 - Current
- Answered incoming calls, assisted patients with appointment scheduling, answered basic medical inquiries (within scope of role), and provided general office information.
- Ensured and maintained a full calendar for 37 providers
- Provided all clinical staff with most up to date information on patients
- Assisted patients with verifying insurance details, providing cost estimates for services, and helping with any billing-related questions.
- Maintained confidentiality of patient information, updated patient records as needed, and ensured all data is entered correctly into the system.
Dog Daycare General Manager
PlayfulPack
01.2023 - 10.2024
- Promoted to Dog Daycare General Manager within 6 months based on outstanding performance as a Front Desk Administrator.
- Directed all aspects of operations for a bustling dog daycare facility, overseeing a team of 17 employees.
- Ensure a safe and engaging environment for dogs through structured play, exercise programs, and adherence to health and safety standards.
- Developed and executed marketing strategies to increase client retention and attract new customers, resulting in a significant increase in revenue.
- Manage facility maintenance, including cleanliness, repairs, and equipment maintenance, to uphold high standards of hygiene and safety.
Retail Manager
Torrid
09.2021 - 01.2023
- Managed retail operations at Torrid, overseeing daily functions as a Cashier, Stylist, and Key Holder.
- Provided personalized styling advice to clients, enhancing shopping experiences and driving sales.
- Assisted with unpacking shipments, maintained store inventory, and executed monthly visual merchandising to optimize product presentation.
- Responsible for nightly till and register audits, ensuring accuracy in financial transactions and adherence to company policies.
Skills
- Operations Management
- Team Leadership
- Customer Service Excellence
- Inventory Management
- Financial Management
- Marketing and Promotion
- Pet Care and Behavior Management
- Facility Maintenance and safety
Timeline
Call Center Specialist
Arthritis and Rheumatism Associates
11.2024 - Current
Dog Daycare General Manager
PlayfulPack
01.2023 - 10.2024
Retail Manager
Torrid
09.2021 - 01.2023
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