Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Clark

Oregon City,OR

Summary

Seeking a position in a Veterinary Office that value their employees and clients. I'm looking for a long term position where I can use my use my 8+ years of experience, customer relations and receptionist skills.

Overview

14
14
years of professional experience

Work History

Administrative Coordinator/Customer Service Representative

First City Veterinary Hospital
07.2015 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered multi phone lines of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Placing Hospital orders, keeping track up inventory and submitting invoices in software
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Trained new personnel regarding company operations, policies and services.

Supervisor

The Dog Club Of West Linn
08.2012 - 07.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Answering muli phone lines to schedule grooming and daycare appointments.
  • Handling daily e-mails and faxes to clients and other facilities.
  • Store ordering and inventory
  • Handling dog packs up to 40, feeding, bathing and administer medication. to dogs and cats.

Kennel Tech/Dog Bather

Townhouse Pet Care
02.2010 - 03.2013
  • Welcomed customers upon arrival and ushered pets to holding kennels or group play areas.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Spoke to customers regarding lodging, grooming, daycare services, and pricing and cross-sold additional items.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Education

High School Diploma -

Oregon City High School
Oregon City, OR

Skills

  • Proficient in Avimark
  • Office Administration
  • Time Management
  • Team Collaboration
  • Office Inventory Management
  • Filing
  • Telephone Etiquette
  • Appointment Scheduling
  • Attention to Detail
  • Documentation and Recordkeeping
  • Data Entry

Timeline

Administrative Coordinator/Customer Service Representative

First City Veterinary Hospital
07.2015 - Current

Supervisor

The Dog Club Of West Linn
08.2012 - 07.2015

Kennel Tech/Dog Bather

Townhouse Pet Care
02.2010 - 03.2013

High School Diploma -

Oregon City High School

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Carly Clark