Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carly Cooper

Corinth, NY

Summary

Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Honda. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in appointment scheduling and office organization, fostering a collaborative environment that improved workflow efficiency and guest experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Honda
04.2024 - Current
  • Managed multi-line phone system, ensuring prompt and courteous responses to incoming calls.
  • Coordinated appointments and meetings, optimizing scheduling efficiency for staff and clients.
  • Maintained organized front desk area, enhancing overall office presentation and functionality.
  • Assisted in onboarding new employees by providing training on front desk procedures and systems.
  • Developed and implemented streamlined check-in process, improving visitor experience and reducing wait times.
  • Trained junior receptionists on customer service best practices, fostering a collaborative team environment.
  • Led initiatives to improve front desk operations, resulting in enhanced workflow efficiency and client satisfaction.
  • Monitored inventory levels of office supplies, ensuring timely replenishment to support daily operations.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Streamlined check-in processes, reducing wait times for guests.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected Type payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Assistant Manager

Gialil Foods
11.2017 - 08.2024
  • Assisted in daily operational tasks to ensure efficient workflow and support team objectives.
  • Collaborated with team members to enhance communication and streamline processes within department.
  • Engaged in training sessions to learn company policies, procedures, and best practices for operational efficiency.
  • Supported management in coordinating schedules and resources for various projects and initiatives.
  • Monitored inventory levels to maintain stock availability and assist in ordering supplies as needed.
  • Participated in team meetings to contribute ideas for improving operational effectiveness and customer satisfaction.
  • Adapted quickly to new systems and software tools, ensuring seamless integration into daily tasks.
  • Provided assistance in resolving customer inquiries, fostering positive relationships through effective communication skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Enhanced team productivity by streamlining operational processes.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

High School Diploma -

Hudson Falls High School
Hudson Falls New York

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Appointment scheduling
  • Administrative skills
  • Verbal and written communication
  • Scheduling appointments
  • Office organization
  • Oral and writing communication
  • File organization
  • Hospitality services
  • Front office management
  • Filing
  • Sensitive information handling
  • Work prioritization
  • Administrative support
  • Initiative-taking
  • Complex Problem-solving
  • Issue handling
  • Office administration
  • Confidentiality handling
  • Guest relations
  • Document management
  • Skilled in software
  • Meeting scheduling
  • Multi-line telephone systems
  • File management
  • Conflict management
  • Office management
  • Effective planning
  • Technical support
  • Call routing
  • Hospitality best practices
  • Mail sorting
  • Call forwarding
  • Mail handling
  • Meeting arrangements
  • Task delegation
  • Clerical support
  • Basic accounting
  • Calendar management
  • Researching skills
  • Word processing
  • Inventory control
  • Mail distribution
  • Performance improvement
  • Proficient in software
  • Staff management
  • Bookkeeping
  • Strategic planning
  • Spreadsheet tracking
  • Departmental support
  • Business administration
  • Correspondence drafting
  • Office supplies inventory management
  • Expense reporting
  • Supply management
  • Project management
  • Travel coordination
  • Multitasking and organization
  • Decision-making
  • Client communication
  • Phone etiquette
  • Record keeping
  • Access control
  • Data confidentiality
  • Visitor registration
  • Office supplies ordering
  • Customer assistance and interaction
  • Package and mail receipt
  • Conference room scheduling
  • Mail coordination
  • Correspondence typing
  • Filing and sorting
  • Email correspondence
  • Email and telephone decorum
  • Sorting mail
  • Appointment confirmation
  • Log book monitoring
  • Fluent in language and language
  • Analytical mastery
  • Problem-solving
  • Punctual and reliable
  • Call answering and routing
  • Customer and client relations
  • Microsoft office
  • Computer proficiency
  • Payment processing
  • Customer complaint resolution
  • Courteous and professional
  • Relationship building
  • Visitor and customer relations
  • Greeting and seating clients

Certification

Food safety

Timeline

Front Desk Receptionist

Honda
04.2024 - Current

Assistant Manager

Gialil Foods
11.2017 - 08.2024

High School Diploma -

Hudson Falls High School

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Carly Cooper