Carly Copher
Pyatt,AR
Summary
Professional in customer care and premium billing services, ready to bring valuable expertise to team. Extensive background managing billing inquiries and resolving customer issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in billing systems and maintaining high customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Care
NATCO
09.2022 - 07.2025
- Following all laws and regulations to ensure CPNI safety.
- Data entry and contact tracking.
- Responded to and resolved customer billing inquiries and issues.
- Provided exceptional customer care by addressing concerns promptly and offering alternative solutions when necessary.
- Supported fellow Customer Care Analysts by sharing best practices, offering guidance during challenging situations, or stepping in when additional help was needed on calls or cases.
- Provided professional guidance to colleagues as a subject matter expert in key areas of customer care operations.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
General Manager
Pizza Inn
10.2020 - 08.2022
- Optimize profits with labor and inventory control.
- Reconcile daily transactions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Trained and guided team members to maintain high productivity and performance metrics.
Life Insurance Agent
American Income Life
06.2020 - 06.2021
- Built strong relationships with potential clients.
- Ethically handled clients' needs.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Expanded referral network through strong relationship-building, leading to increased business opportunities.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Child Nutrition Manager
Tulsa Public Schools
01.2015 - 06.2020
- Provide unparalleled customer experiences.
- Motivated staff to perform at peak efficiency and quality.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Leveraged data analysis tools to track consumption patterns, making informed decisions to optimize meal planning and reduce waste.
- Prepared beverage and food items to meet mandated nutritional and project meal requirements.
- Enhanced dining experience by creating inviting cafeteria spaces that promoted positive interactions among students.
- Conducted regular evaluations of kitchen equipment, ensuring timely maintenance for optimal performance.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours without compromising service quality or employee satisfaction.
- Managed food service, food production, sanitation and staff supervision.
- Implemented allergy-sensitive meal options to accommodate diverse dietary needs of students.
- Trained kitchen staff on proper food handling techniques, maintaining a safe and sanitary environment.
- Completed daily closing duties by cashing out register drawers and restocking items and supplies.
- Operated POS systems to process payments and lunch cards.
- Streamlined meal preparation processes with effective time-management strategies, increasing efficiency in the kitchen.
Cafeteria Manager
Opaa Food Management, Inc.
11.2005 - 12.2014
- Keep current and accurate daily records.
- Build customer-oriented relationships.
- Handle all transaction quickly and efficiently.
- Train and develop effective and motivated crew members in a fast paced and time sensitive environment.
- Come up with creative and cost-conscious daily specials for teachers and staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Fostered team-oriented atmosphere, leading to improved service and more enjoyable dining experience for customers.
Education
Business Management - Business management with marketing
WGU
Cosmetology - Cosmetology with emphasis on business management and bookkeeping
Fort Scott Community College
Skills
- Communication skills
- Computer literacy
- Microsoft office
- Leadership
- Time management
- Customer support and training
- Sales
Accomplishments
I raised daily student participation from an average of 70% to a consistent 93% and above at Opaa! Food Management, Lamar East Primary. Teacher participation was brought from less than 1% to a steady 53%. Improved revenue was achieved by offering stellar customer service, strict adherence to recipe and time/temp guidelines, and strategic and targeted marketing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionCareer advancementHealthcare benefitsTimeline
Customer Care
NATCO
09.2022 - 07.2025
General Manager
Pizza Inn
10.2020 - 08.2022
Life Insurance Agent
American Income Life
06.2020 - 06.2021
Child Nutrition Manager
Tulsa Public Schools
01.2015 - 06.2020
Cafeteria Manager
Opaa Food Management, Inc.
11.2005 - 12.2014
Cosmetology - Cosmetology with emphasis on business management and bookkeeping
Fort Scott Community College
Business Management - Business management with marketing
WGU
Similar Profiles
SIRAZ MOHAMMADSIRAZ MOHAMMAD
Certificate oriented Short Course training programme at NATCOCertificate oriented Short Course training programme at NATCO
Sudhakaru BSudhakaru B
Manager- QC at NATCO Pharma LimitedManager- QC at NATCO Pharma Limited
Mokshit AnandMokshit Anand
Business Development Executive at NATCO PHARMA LTDBusiness Development Executive at NATCO PHARMA LTD
Austin FiskAustin Fisk
Product Manager at American Frame CompanyProduct Manager at American Frame Company
Bradley PopwellBradley Popwell
Construction Cleanup at Express EmploymentConstruction Cleanup at Express Employment