Carly Crawford
Woodbridge,VA
Summary
Eager and dedicated Hospitality Management graduate with hands-on experience in guest services. Proven ability to quickly adapt to fast-paced environments while delivering exceptional customer service and operational support. Adept at leveraging industry knowledge and academic training to contribute to team success and guest satisfaction. Strong interpersonal and communication skills, with a passion for exceeding guest expectations and driving positive business outcomes. Seeking to apply skills and enthusiasm in a challenging role within the hospitality industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
MFRC Front Desk Supervisor
Massanutten Resort
04.2022 - 06.2024
- Developed strong customer service and communication skills while managing a busy front desk
- Performed daily opening and closing procedures, including cash-handling duties
- Assisted guests with membership payments, inquiries, reservations, and guests' questions and concerns
- Trained new staff members on front desk procedures and best practices
- Provided quality customer service to guests by greeting them warmly and addressing their needs promptly.
Recreation Intern
Massanutten Resort
01.2024 - 05.2024
- Analyzed financial statements to identify areas of improvement in business operations
- Managed customer inquiries through phone calls, emails, or other forms of communication
- Supported management in the completion of complex projects within deadlines
- Attended and participated in meetings and brainstorming sessions with team members.
Externship – Food Service Worker
Aramark/JMU Dining Services
09.2023 - 12.2023
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints
- Handling cashier duties and maintaining the accuracy of money received or exchanged
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
Education
Bachelor of Science in Hospitality Management -
James Madison University
Harrisonburg, VA05.2024
Skills
- Operations Oversight
- Hospitality Services
- Reservations Management
- Guest Relations
- Interpersonal Skills
- Team Collaboration
- POS System Operations
- Microsoft Excel
- Staff Supervision & Oversight
- Problem-Solving Skills
- Innovative Thinking
- Attention to Detail
Certification
- Allseated Student Certification
- CPR/First Aid Certification
- CVENT Certification
- MART Certification
- ServSafe Certification
- TIPS Certification
Coursework
- HM 202 – Foundations of Leadership
- HM 211 – Overview of Hospitality and Tourism Management
- HM 222 – Hospitality Professional Work Experience
- HM 225E – Tourism in a Global Context
- HM 371 – Profit Optimization and Revenue Management
- MGT 305 – Organizational Behavior and Human Resource Management
- MKTG 380 – Principles of Marketing
Timeline
Recreation Intern
Massanutten Resort
01.2024 - 05.2024
Externship – Food Service Worker
Aramark/JMU Dining Services
09.2023 - 12.2023
MFRC Front Desk Supervisor
Massanutten Resort
04.2022 - 06.2024
Bachelor of Science in Hospitality Management -
James Madison University
- Allseated Student Certification
- CPR/First Aid Certification
- CVENT Certification
- MART Certification
- ServSafe Certification
- TIPS Certification
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