Summary
Overview
Work History
Education
Skills
Timeline
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Carly Crist

Bluffton,SC

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably with Higgins Family Brands. Excelled in managing sensitive data and resolving customer disputes, enhancing client loyalty. Skilled in Microsoft Excel and effective communication, demonstrating a proven track record of improving operational efficiency and team collaboration.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Higgins Family Brands
06.2023 - Current

Managed payroll and timekeeping processes for various businesses.

  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Conducted daily deposit operations for several businesses.

Customer Service Representative

Discover Financial Services, DFS
10.2011 - 06.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Highschool Diploma -

Heath Highschool
Heath, OH
06.2007

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Administrative support
  • Microsoft Excel
  • Time management
  • Microsoft outlook
  • File organization
  • Customer and client relations
  • Documentation and recordkeeping
  • Professional communication
  • Dedicated team player
  • Recordkeeping
  • Verbal communication
  • Records management
  • Deadline oriented
  • Invoice processing
  • Mail handling

Timeline

Administrative Assistant

Higgins Family Brands
06.2023 - Current

Customer Service Representative

Discover Financial Services, DFS
10.2011 - 06.2023

Highschool Diploma -

Heath Highschool
Carly Crist