Carly Crossley
Carson City,NV
Summary
Dynamic leader with proven success in management roles, adept in team leadership and customer service. Excelled in recruiting and mentoring staff, significantly enhancing team productivity and customer satisfaction. Demonstrated expertise in money handling and problem-solving, ensuring operational excellence and efficiency. Achieved notable improvements in staff performance and customer loyalty through effective coaching and motivation techniques.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Chickies and Petes
07.2024 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
Taco Bell/DRG
11.2023 - 07.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Kitchen Manager
Buffalo Wild Wings
01.2020 - 11.2023
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Oversaw food preparation and monitored safety protocols.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
North Valleys High School
Reno, NV06-2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Multitasking and organization
- Coaching and mentoring
- Team motivation techniques
Certification
- ServSafe Food Handler's Certification
- ServSafe Manager Certification
Timeline
Assistant Manager
Chickies and Petes
07.2024 - 12.2024
General Manager
Taco Bell/DRG
11.2023 - 07.2024
Kitchen Manager
Buffalo Wild Wings
01.2020 - 11.2023
- ServSafe Food Handler's Certification
- ServSafe Manager Certification
High School Diploma -
North Valleys High School
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