Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Carly Curtiss

Carly Curtiss

Blacklick,OH

Summary

Dynamic and results-driven professional with a strong background in customer service and team work at Orange Leaf Frozen Yogurt. Proven ability to build relationships and adapt to changing environments while effectively handling cash and inventory. Committed to delivering exceptional customer service and fostering a positive team atmosphere.

Overview

14
14
years of professional experience

Work History

Team Member 2

Orange Leaf Frozen Yogurt
11.2023 - Current
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Girl Scout Ambassador

Girl Scouts of Ohio's Heartland
08.2011 - 07.2022
  • Developed and monitored budgets for recreational activities.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Trained staff members on conducting events and following safety procedures.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Bachelor of Arts - Psychology

Wittenberg
Springfield, OH
05-2028

High School Diploma -

Licking Heights
Pataskala, OH
05-2024

Skills

  • Complex Problem-solving

  • Staff education and training

  • Money handling

  • Willingness to learn

  • Sales and marketing

  • Relationship building

  • Technical support

  • Adaptability and flexibility

  • Area and facility cleaning

  • Positive attitude

  • Hospitality and accommodation

  • Customer service

Accomplishments

  • Promoted to Team Member Two after only one for exceptional performance and work ethic.
  • Trained and mentored 5 employees.
  • Learned to efficiently and effectively clean and reassemble soft serve machines.

Interests

  • I enjoy helping others and giving back to the community
  • Volunteering at local animal shelters and rescue organizations
  • Animal Care
  • Animal Welfare Advocacy
  • Avid Reader
  • Gardening
  • Growing herbs, vegetables, or fruits in home gardens
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Cake Decorating
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Team Member 2

Orange Leaf Frozen Yogurt
11.2023 - Current

Girl Scout Ambassador

Girl Scouts of Ohio's Heartland
08.2011 - 07.2022

Bachelor of Arts - Psychology

Wittenberg

High School Diploma -

Licking Heights

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