Shaneice Lord
Saint Petersburg,FL
Summary
Software-savvy quality assurance professional with 7+ years experience committed to ensuring proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and manages bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks. Leads and mentors junior professionals according to business standards and expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Software Quality Assurance Analyst III
WebstaurantStore
10.2021 - Current
- Test function, performance, and design compliance of products against acceptance criteria, design standards, and customer needs
- Lead QA team to execute test strategies for frontend and backend software changes through Agile Scrum and Kanban methodologies
- Create, maintain, and execute manual test cases using Azure DevOps
- Create, maintain, and execute automation scripts using a custom Selenium-based framework
- Create and execute SQL queries for data acquisition and data validation using SSMS
- Perform API testing through Postman and Swagger
- Act as SME for Media-related admin tools
- Mentor junior QA analysts on processes and standards
Software Quality Assurance Analyst
Publix
06.2017 - 10.2021
- Conducted manual web and mobile testing for the Publix.com website through Agile methodology
- Conducted manual and automated testing for web applications and the point-of-sale (POS) system
- Created test plans, schedules, and summaries for various projects
- Created test scripts to manage automated feature testing
- Directed teams completing regression tests to support successful product development stages
- Trained new QA testers on testing protocol and procedures
- Validated Optimizely web experiments and web analytics data
- Presented bi-weekly sprint review demos to upper management and cross-department representatives
Software Quality Assurance Intern
Coach
01.2017 - 06.2017
- Shadowed senior QA analysts and engineers to learn how to appropriately conduct testing phases
- Wrote and executed test case documents for system functionalities
- Worked with developers to identify and remove software bugs
- Documented test outcomes for cross-departmental collaboration
Education
Master of Science (M.S.) - Information Technology Management
Florida Atlantic University
Boca Raton, FL05.2023
Bachelor of Science (B.S.) - Information Science
University of North Florida
Jacksonville, FL04.2017
Skills
- Agile (Scrum & Kanban)
- Waterfall
- Azure DevOps
- JIRA
- HP Quality Center
- Groovy
- Python
- C
- C#
- C
- Java
- Javascript
- PHP
- HTML
- CSS
- MS SQL Server
- MySQL
- Postman
- Swagger
- Manual testing
- Functional testing
- Regression testing
- Test data management
- Selenium webdriver
- Git version control
- User acceptance testing
- SQL
- Defect tracking
- Cross-browser testing
- Integration testing
Certification
- ITIL 4 Foundation in IT Service Management, 01/01/21, PeopleCert, GR671321402SL
- Professional Scrum Master I, 01/01/21, Scrum.org
Timeline
Software Quality Assurance Analyst III
WebstaurantStore
10.2021 - Current
Software Quality Assurance Analyst
Publix
06.2017 - 10.2021
Software Quality Assurance Intern
Coach
01.2017 - 06.2017
Bachelor of Science (B.S.) - Information Science
University of North Florida
Master of Science (M.S.) - Information Technology Management
Florida Atlantic University
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