Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carly Desrosiers

Taylor,MI

Summary

To advance and grow professionally while achieving both institue and personal goals.

Overview

6
6
years of professional experience

Work History

Sales Associate

AquaTots Swim School
05.2023 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Discover Downriver Sales Associate

Discover Downriver
04.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Participated in conferences to network and generate leads.

Historical Presenter

The Henry Ford ( The Greenfield Village)
10.2019 - 06.2024
  • Provided directions and other pertinent information to visitors.
  • Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices.
  • Acted and represented the accurate time period which included dressing, and acting the part.
  • Spoke with people of all ages, in a very respectable manner and provided good communication skills.

Customer Service Representative

Tony Cannoli Sweets & Eats
10.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Office Assistant

Gabriel Richard Catholic High School
10.2018 - 02.2020
  • Interacted with customers professionally by phone, email, or in-person to provide information and direction to desired staff members.
  • Used organization skills to provide support to the working staff.
  • Provided messenger service and assisted with special projects.

Education

Associate of Applied Science - Associate in Social Work &Counseling

Henry Ford College
Dearborn, MI
12-2024

High School Diploma -

Gabriel Richard Catholic High School
Riverview, MI
05-2020

Skills

  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills

Timeline

Sales Associate

AquaTots Swim School
05.2023 - Current

Discover Downriver Sales Associate

Discover Downriver
04.2023 - Current

Customer Service Representative

Tony Cannoli Sweets & Eats
10.2020 - 11.2021

Historical Presenter

The Henry Ford ( The Greenfield Village)
10.2019 - 06.2024

Office Assistant

Gabriel Richard Catholic High School
10.2018 - 02.2020

Associate of Applied Science - Associate in Social Work &Counseling

Henry Ford College

High School Diploma -

Gabriel Richard Catholic High School

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Carly Desrosiers