Carly Diehl
Medford
Summary
I am a passionate and driven person, no matter the task at hand. I have many years of customer service and CSR experience under my belt. Funny, charismatic, plus very team and goal oriented. Helping both people and animals is my goal.
Overview
2
2
years of professional experience
Work History
Hostess
SilverCloud Inn
06.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence while settling in.
- Took reservations, to-go orders and in-room dining orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu as well questions about the hotel.
- Preform regular sweeps of each floor for dishes, trays, garbage etc.
CSR/Veterinary Assistant
Eastside Veterinary Clinic
04.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Experienced with money handling/keeping track of drawer
Lead CSR
Medford Animal Hospital
04.2022 - 04.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged clients in person and over phone to answer questions and address complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided back up for customer service managers.
Client Service Representative
Southern Oregon Veterinary Specialty Center (NVA)
10.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Maintained and managed customer files and databases.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Effective liaison between customers and internal departments.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
South Medford High School
Medford, OR06.2017
Skills
- Communication and Interpersonal Skills
- Payment Processing
- Inventory Management
- Problem Solving
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Customer Account Management
- De-escalation Techniques
- Patient and Empathetic
- Time Management
- Team-Oriented and Cooperative
Timeline
Hostess
SilverCloud Inn
06.2023 - Current
CSR/Veterinary Assistant
Eastside Veterinary Clinic
04.2023 - Current
Lead CSR
Medford Animal Hospital
04.2022 - 04.2023
Client Service Representative
Southern Oregon Veterinary Specialty Center (NVA)
10.2021 - 06.2022
High School Diploma -
South Medford High School
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