Carly Ebetino
Cedar Falls
Summary
Compassionate and dedicated helping professional with extensive experience in health care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain client relationships and contribute to client success. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
5
5
years of professional experience
Work History
Trauma Informed Specialist
Lutheran Services In Iowa
05.2025 - Current
- Developed and implemented care plans tailored to individual client needs.
- Conducted comprehensive assessments to identify clients' mental health needs.
- Assessed client progress, adjusting care approaches based on outcomes and feedback.
- Collaborated with community resources to expand support services for clients and families.
- Implemented evidence-based practices to improve client engagement and progress.
- Provided crisis intervention strategies to manage acute emotional distress effectively.
- Educated clients on coping mechanisms and self-care practices for long-term resilience.
Funding Specialist
Talk to Me Technologies
Cedar Falls, IA
01.2023 - 05.2025
- Evaluated funding opportunities for alignment with organizational goals and priorities.
- Developed strong relationships with insurance providers, fostering cooperation when resolving complex cases.
- Assisted in training new employees, sharing expertise in insurance advocacy and boosting team performance levels.
- Improved customer satisfaction by promptly addressing insurance inquiries and resolving issues.
- Acted as a liaison between clients and insurance carriers during claim disputes, advocating for fair resolutions in a timely manner.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Counseling Intern
Pathways Behavioral Services
Allison, IA
09.2024 - 12.2024
- Maintained high level of patient confidentiality to comply with all federal and company regulations.
- Counseled clients to help understand and overcome personal, social and behavioral concerns.
- Maintained up-to-date clinical documentation via electronic recordkeeping systems.
- Performed 40 hours of supervised individual counseling sessions.
- Conducted comprehensive assessments to accurately identify client needs and appropriate therapeutic interventions.
- Developed strong rapport with diverse clientele by demonstrating empathy, active listening, and cultural sensitivity during therapy sessions.
- Listened to clients' concerns and provided encouragement and support.
- Assisted lead counselor in developing comprehensive treatment plans to address client needs and goals effectively.
Care Provider - Respite and SCL
Respite Connection
Urbandale, IA
10.2020 - 01.2023
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Organized medication and provided reminders according to schedule.
- Documented vitals, behaviors and medications in client medical records.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Conferred with supervisor to discuss patient condition and medical care.
Education
Master of Arts - Clinical Mental Health Counseling
University of Northern Iowa
Cedar Falls, IA05-2026
Bachelor of Arts - Psychology
University of Northern Iowa
Cedar Falls, IA12.2022
Associate of Arts - Psychology
Hawkeye Community College
Waterloo, IA12.2017
Skills
- Incident Reporting
- Needs Assessment
- Patient and Caregiver Education
- Client Requirements
- Individual Service Plans
- Attentive to People
- Verbal and Written Communication
- HIPAA Compliance
- Time Management
- Service Documentation
Languages
American Sign Language
Limited Working
Timeline
Trauma Informed Specialist
Lutheran Services In Iowa
05.2025 - Current
Counseling Intern
Pathways Behavioral Services
09.2024 - 12.2024
Funding Specialist
Talk to Me Technologies
01.2023 - 05.2025
Care Provider - Respite and SCL
Respite Connection
10.2020 - 01.2023
Bachelor of Arts - Psychology
University of Northern Iowa
Associate of Arts - Psychology
Hawkeye Community College
Master of Arts - Clinical Mental Health Counseling
University of Northern Iowa