Carly Eggett
Austin,TX
Summary
People development specialist with strong emphasis on team collaboration and achieving results. Skilled in talent management, training program design, and leadership development. Known for reliability and adaptability in dynamic environments. Adept at fostering positive culture and driving continuous improvement.
Overview
16
16
years of professional experience
Work History
Operations Consultant
Abfall Valet
06.2024 - Current
- Consulted with senior leadership on initial operation management decisions at ABFALL VALET in Austin, Texas.
- Established efficient employee onboarding process to streamline operations.
- Report ongoing progress of additional hires to ensure smooth integration.
- Assist with operational tasks as needed to support company growth.
People Development Partner/Trainer
Western Governors University (non-profit)
06.2020 - 03.2024
- Facilitated virtual, in-person, and blended learning session on advanced communication skills, varying in size from 1-280 people
- Provided one-on-one mentoring to new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Improved learning outcomes with application of adult learning principles in all training programs.
Enrollment Quality Coach
Western Governors University (non-profit)
08.2019 - 06.2020
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.
- Maintained accurate records of all quality-related activities, allowing for rapid retrieval and analysis during audits or investigations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Enrollment Counselor
Western Governors University
08.2016 - 08.2019
- Developed strong relationships with potential students, resulting in increased referrals and enrollments.
- Facilitated communication between prospective students and appropriate academic departments as needed during the enrollment process.
- Maintained detailed records of all interactions with prospective students, allowing for accurate reporting and analysis of trends.
- Coordinated efforts with faculty members to establish clear expectations and ensure ongoing student success throughout their academic careers.
- Communicated effectively via telephone, email, and in person with prospective customers.
Assistant to Manager
Limousine Flowers
06.2015 - 12.2015
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Organized spreadsheets and blast emails, updated company website, consulted customers, and recruited new clients for Limousine Flowers/Wholesale Flowers.
- Proposed and implemented new marketing strategies, events, and products to drive business growth.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Residential Science Teacher
New Haven Treatment Center
04.2014 - 09.2014
- Delivered interactive lessons to help students comprehend complex concepts.
- Educated girls ages 12-18 with moderate to severe treatment issues in high-school level curriculum
- Maintained constant communication with other teachers, therapists, and staff
- Developed strong skills in adaptability, communication, and empathy
Writing/Reading Tutor
Brigham Young University
09.2010 - 04.2014
- Prioritized students' writing needs in 20-30 min sessions, emphasizing organization and structure.
- Developed strong rapport with students, fostering a supportive learning environment that empowered them to succeed.
- Provided detailed progress reports to professors on students' weekly improvements.
- Utilized various teaching methods to accommodate different learning styles and preferences among students.
- Provided positive feedback often to encourage continued reading success.
Store Assistant Manager
Bruster's Real Ice Cream
07.2009 - 04.2010
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, took orders, and managed daily operations.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Headed volunteer events of 10-20 youth, teaching proper service etiquette
- Balanced daily sales, cash drawers, and store safe meticulously at closing
Education
Master of Business Administration -
Western Governors University
10.2024
M.S. - Leadership and Management
Western Governors University
06.2019
B.S. - Human Biology- Neuroscience
Brigham Young University- Idaho
04.2014
Skills
- Meeting Facilitation and Delivery
- Excellent communication
- Active listening
- Non-Profit Experience
- Customer relationships
- Staff training and development
- Performance Evaluation
Affiliations
- Member
- Toastmasters International
- -2016 - present
PROFILE
https://www.linkedin.com/in/carly-eggett-msml-7a555740/
Timeline
Operations Consultant
Abfall Valet
06.2024 - Current
People Development Partner/Trainer
Western Governors University (non-profit)
06.2020 - 03.2024
Enrollment Quality Coach
Western Governors University (non-profit)
08.2019 - 06.2020
Enrollment Counselor
Western Governors University
08.2016 - 08.2019
Assistant to Manager
Limousine Flowers
06.2015 - 12.2015
Residential Science Teacher
New Haven Treatment Center
04.2014 - 09.2014
Writing/Reading Tutor
Brigham Young University
09.2010 - 04.2014
Store Assistant Manager
Bruster's Real Ice Cream
07.2009 - 04.2010
M.S. - Leadership and Management
Western Governors University
B.S. - Human Biology- Neuroscience
Brigham Young University- Idaho
Master of Business Administration -
Western Governors University
Similar Profiles
Allison N. PaceAllison N. Pace
Lead Valet Attendant at Trash Valet, Valet LivingLead Valet Attendant at Trash Valet, Valet Living
JOHN BEYERJOHN BEYER
Operations Manager at East Coast ValetOperations Manager at East Coast Valet
Nick CottoNick Cotto
Valet Captain at Valet Park of AmericaValet Captain at Valet Park of America
Kekoa ParkKekoa Park
SR DIRECTOR OF CLIENT SERVICES AND CUSTOMER SUCCESS at VervintSR DIRECTOR OF CLIENT SERVICES AND CUSTOMER SUCCESS at Vervint
Luke BenigniLuke Benigni
Driver at CraigO's LakewayDriver at CraigO's Lakeway