Carly E. Holland
813 40TH ST Vienna,WV
Summary
I'm a very ambitious, driven, and dependable individual with five years of banking experience, looking to use my customer service, analysis, and problem-solving skills to seek a position to excel and expand in future professions. Desiring to enhance my adroitness and knowledge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LEGAL INSTRUMENTS EXAMINER
Bureau of Fiscal Service
Parkersburg, WV
02.2024 - Current
- Examine electronic case files and approve the validity of legal evidence of varied nature to process claims, process transactions, and establish entitlement to securities and official information within the perspective of relevant laws, regulations, and precedents. Legal evidence includes death certificates, marriage certificates, birth certificates, etc
- Analyze customer requests and supporting evidence to ensure that securities transactions are processed in accordance with Treasury securities regulations, policies, precedents, and federal and state laws in a timely and efficient manner
- Initiate an investigation of the retirement of a bond previously reported as lost, stolen, destroyed, or not received when a double payment has occurred
- Communicate with individual owners of securities, legal representatives, financial institutions, federal agencies, Federal Reserve Banks, and employees in other areas of the agency
- Provide guidance and assistance to third-party verifications requesting confirmation of an individual's current holdings. Researching securities systems to verify the actual owner of bonds
- Use judgement to determine which procedures are applicable to different transaction
- Apply laws and regulations to assist in the examination of legal documentation or transactions to approve documents or resolve issues
- Gather and compile legal documents to obtain additional data or information to reconcile discrepancies
- Utilize office automation equipment/software to compile data
- Assist others to acquire information from laws, rules and regulations
CSR
Settlers Bank
Marietta, OH
01.2020 - 01.2024
- Provide accurate information to assist customers with financial needs
- Maintain thorough and accurate knowledge of bank services, products, polices, and procedures
- Open, close, revise, and perform maintenance to checking, savings, certificate of deposits, business checking, debit cards, safe deposit boxes, and money market accounts
- Kept inventory of debit cards and financial checks such as, cashier checks, money orders, and loan disbursement checks
- Process and balance check supplier invoices while being observant for errors
- Maintain accurate knowledge of federal and state regulations pertaining to all accounts and bank operations
- Obtain and gather documentation to handle customer needs
- High standard of customer service and confidentiality
- Scan and review all account documentation
- Assist with preparation of audits and exams
- Cross-sell bank services and products
- Provide customers with information regarding promotions, specials, and advancements to help best advise customers with their finances
- Maintain well organized and efficient work area
- Examine legal documentation looking for falsified or inaccurate information using regulations and procedures to ensure appropriate guidelines are followed
- Daily analysis of reports related to bank operations and card services determining items were processed correctly and probing for errors, inaccuracy, or miscalculations
- Assisted with training and educating employees on policies, procedures, and functions within the operation department area such as NuPoint, NuPoint Teller, card services, CenterView, CenterDoc, and any enhancements to the system
- Assisted in monitoring BSA/AML reports
- Review and maintain dormant and zero balance accounts
- Thorough examination of legal documentation and forms to ensure the legitimacy of the information provided
- Analyze legal documents such as power of attorneys, trust agreements, operating agreements, etc. to ensure legitimacy in order to resolve issues accordingly
- Analyzed data, generate documentation, and reports with computer software applications
- Precise troubleshooting and analysis to discover errors and miscalculations then proceeding to adjust and make corrections accordingly
- Monthly reconciliations to confirm internal accounts are accurate and impeccable
- Accomplish various reports and tasks in a time efficient manner despite interruptions
- Review daily EIP report probing for fraudulent or inaccurate transactions
- Monthly fraud analysis training to help prevent, protect, and inform customers of current scams and tactics
- Daily review of non-sufficient funds accounts ensuring the legitimacy of transactions and handling them accordingly complying with NSF procedures and policies
- Indexing and filing scanned documentation accordingly
- Maintain a daily log of all transactions over 3,000 and categorize properly in compliance to BSA procedures
- Remain current and knowledgeable on BSA/AML procedures and policies to assist in determining risk placements for customers and accounts
- Attend monthly security meetings to remain informed and knowledgeable of security procedures
- Produce monthly reports on all IOLTA accounts with accurate information requested by my supervisor
- Trained in spotting fraudulent activity and Identity theft
TELLER
The Citizens Bank Company
Belpre, OH
02.2019 - 01.2020
- Daily customer contact providing excellent customer service
- Processed deposits, withdrawals, loan payments, cashed checks, safe deposit box payments, cashier checks, money order, savings bonds, transfers, and change orders
- Protected the company interest through asking and receiving adequate identification and assurance of complete and proper resources on all transactions accepted
- Demonstrated genuine interest and helpfulness in assisting each customer inquiry and problems
- Count, verify, and package currency and coin
- Provided accurate information about services and products to assist customers with financial needs
- Floating teller and assisted all five branches when needed
- Attended security meetings to ensure the safety of our customers and institution
- Maintained a balanced cash drawer with precise accuracy
- Assisted in balancing tasks such as vault, coin machine, currency dispenser, and ATM
- Greeted customer in a polite manner and answered the telephone assisting customers inquiries about their accounts or transferring them to the correct department for assistance
- Provided customer support on concerns and issues with their finances
- Remained current with bank policies, procedures, and regulations to advise technical information when needed
RECEPTIONIST/SECRETARY
VIC'S SALES AND SERVICE
PARKERSBURG, WV
11.2017 - 01.2019
- Maintained and filed documentation accordingly
- Ordered parts and equipment
- Answered calls with pleasant and professional manner to ensure quality customer service
- Scheduled appointments for services and deliveries
- Remained current and knowledgeable with pricings, services, and equipment in order to provide accurate information
- Organized and categorized mail accordingly
- Prepared company deposits
- While using excel, prepared invoices with accurate pricing and information
- Maintained a neat and organized stock rooms for all equipment and parts
- Cross-sell the companies services, parts, and equipment
Education
Basic college courses - nursing
West Virginia University of Parkersburg
Parkersburg, WV04.2018
HIGH SCHOOL DIPLOMA -
Penn Foster
Scranton, PA10.2017
Skills
- Analysis/Problem solving skills
- Customer service skills
- Collaboration Skills
- Verbal communication skills
- Written communication skills
- Computer literacy skills
- Time-management skills
Certification
- Frontline: providing disclosures for Reg E, Reg DD, Reg CC, and privacy
- E/EE/I Claims United States Treasury Bonds
- Frontline: Reg E, overdrafts, and error resolution
- Fair lending laws and regulations
- Identify theft prevention: safeguarding information
- Deposit operations: ACH, wires, and remittance transfers
- FCRA: obtaining consumer credit reports
- EFT error investigation timelines
- Identity theft tricks and tactics
- E/EE/I Redemptions United States Treasury Bonds
- E/EE/I Mutilated Bonds
- OFAC violations
- USA Patriot Act
- Legal Documentation
- Frontline: check fraud prevention
- Frontline: Negotiable instruments
- BSA/AML: essentials
- Compliance officer: Regulators and regulations
- Reg LL: regulations governing savings and loan holding companies
- Regulation X: Borrowers of securities credit
- Regulation O: essentials
- Suspicious activity: Medicare fraud
- Privacy Notices and exceptions
- Customer service basics
- Money laundering, fraud, and suspicious activities
- BSA: transaction procedures
- Red flags for tax refund fraud
- Recognizing UDAAP risks
- E/EE/I Lost, Stolen, Or Damages Securities
- Reg CC: emergency conditions
- Regulation CC: comprehensive
- OFAC: addressing risks and red flags
- CIP procedures and protections
- Reg CC: how to comply
- Frontline: Identity theft and elder abuse
- BSA/AML: the basics
Hobbies and Interests
- Volunteering and participating in community programs.
- Volunteered at the American Cancer Society, preparing fundraisers and care bags for cancer patients.
- Volunteered at Camden Clark Memorial Hospital.
- Member of the Peer Mediation Club.
- Participated in numerous food drives and Toys for Tots programs.
- Participated in fundraisers to support local firefighter and police departments.
- Participated in many charities such as helping food shelters distribute items.
Timeline
LEGAL INSTRUMENTS EXAMINER
Bureau of Fiscal Service
02.2024 - Current
CSR
Settlers Bank
01.2020 - 01.2024
TELLER
The Citizens Bank Company
02.2019 - 01.2020
RECEPTIONIST/SECRETARY
VIC'S SALES AND SERVICE
11.2017 - 01.2019
Basic college courses - nursing
West Virginia University of Parkersburg
HIGH SCHOOL DIPLOMA -
Penn Foster
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