Carly Elkin
Brooklyn,New York
Summary
Creative and detail-oriented Digital Designer with expertise in crafting visually compelling and user-centric designs for web, mobile, and digital media.
Overview
6
6
years of professional experience
Work History
Freelance Digital Designer
Self-employeed
05.2024 - Current
- Created logos, illustrations and typography for clients.
- Developed graphics and visual content for social media campaigns.
- Aligned designs with brand image while meeting usability and website standards.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
Logistics Coordinator
Fabbri 1905
02.2024 - 05.2024
- Monitored and adjusted inventory levels according to demand.
- Monitored performance of logistics operations to identify areas for improvement.
- Strategized best methods and tactics for efficient storage and handling of materials.
- Analyzed customer requirements and provided customized logistics solutions.
Customer Experience Manager
Kidpik.com
01.2023 - 11.2023
- Utilized customer feedback and analytics to identify trends, implemented targeted improvements, and enhanced overall customer experience
- Led and optimized customer support team to ensure prompt and effective resolution of inquiries
- Generated regular reports on KPI performance, communicating findings to leadership and cross-functional teams to facilitate data-driven decision-making
- Collaborated with other departments, such as marketing, sales, and product development, to ensure a cohesive customer experience
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Established and updated work schedules to account for changing staff levels and expected workloads
Customer Service Supervisor
Primary
08.2018 - 01.2023
- Managed internal customer service team to maximize customer satisfaction, landing Primary.com on Newsweek's list of 'Best Customer Service Companies' in 2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Delivered excellent customer service, solving an average of 150 tickets each day.
Education
Bachelor of Arts - Photography
School of Visual Arts
06.2013
Skills
- Figma
- Canva
- Branding
- Wireframing
- UI/UX Design
- Team Leadership
- Training and Development
- Shopify Administration
- Workflow Planning
- Customer Relations
- Cross-Functional Collaboration
- Problem-Solving
- Project Management
Timeline
Freelance Digital Designer
Self-employeed
05.2024 - Current
Logistics Coordinator
Fabbri 1905
02.2024 - 05.2024
Customer Experience Manager
Kidpik.com
01.2023 - 11.2023
Customer Service Supervisor
Primary
08.2018 - 01.2023
Bachelor of Arts - Photography
School of Visual Arts
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
Aldony B MarinoAldony B Marino
Guest Advocate (Cashier), General Merchandise, Inbound (Stocking) at TargetGuest Advocate (Cashier), General Merchandise, Inbound (Stocking) at Target