Carly Elliott

All stated below in previous position including the following:

• Manage two doctor schedules (personal, productive, planning, and training)
• Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
• Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
• Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
• Established team priorities, maintained schedules and monitored performance.
• Manage Hiring
• Lead training of new staff and continuing education amount current staff
• Tracking daily/monthly revenue and new patients
• Maintain and manage account receivables
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Supervised and led team of dental hygienists and support staff of 15.

• Greet and check in/check out all patients
• Manage incoming calls to include scheduling, confirming, and greeting new patients
• Manage patient paperwork and input to computer dental software
• Present patient treatment plans
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Completed patient referrals to other medical specialists.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Answered phone calls and messages for three-dentists two locations, scheduling appointments, and handling patient inquiries.
• Collections
• Insurance verification and predeterminations

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Kept reception area clean and neat to give visitors positive first impression.
• Scheduled initial and return appointments for surgery clients, adhering to internal policies while accommodating individual customer needs.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Acted as first point of contact and set appointments for prospective clients.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.