Carly Esparza
Euless,TX
Summary
Leasing professional dedicated to providing excellent tenant services and maintaining property standards. Known for enhancing tenant satisfaction and streamlining lease processes. Reliable team collaborator with keen focus on achieving results and adapting to changing needs. Demonstrates proficiency in lease management and tenant relations, coupled with professional demeanor.
Overview
8
8
years of professional experience
Work History
Leasing Professional
The Rocklyn at Samuels
04.2024 - Current
- Working daily with a variety of prospective and current residents to best fit their needs
- Contacting, touring, following up with prospects to find their perfect home in our community
- Raised pre-leased percentage for the property from 83% when I started to 98% occupancy by August 2024
- Providing personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs
- Acting as a liaison between residents and management to encourage positive living and working environments for all
- Working with management to maintain financial accounts, receive rent payments, file evictions, and pull property reports to best serve our residents and company
Leasing Manager
The Village Dallas
07.2022 - 03.2024
- Served as a knowledgeable and experienced leasing professional providing first point-of-contact resident support in multiple large-scale apartment neighborhoods within the Village, Dallas
- Actively engaged to understand resident concerns and needs in collaboration with management to provide prompt, creative, individualized problem resolution, and clear quality communication
- Assisted new residents with the application and move-in process and communicated with vendors and contractors to ensure residents’ needs are met
- Supported the organizational mission of high-quality resident support with diligence, attention to detail, and adherence to the utmost ethical standards
Substitute Paraeducator, Special Circumstance/Education
Saugus Union School District
09.2021 - 06.2022
- Served as a substitute aide among elementary-school aged children
- High flexibility to provide quality and personalized care, guidance and leadership to school-aged children with mild, moderate, and severe educational and physical needs
- Managed special education accommodations effectively, ensuring all students had access to individualized, appropriate instruction and support tools
Preschool Teacher
Montessori Preschools of SCV
01.2020 - 07.2021
- Provided highest quality care by promoting and ensuring the physical, social, and emotional development of infant and preschool-aged children
- Achieved the best learning environment for children by planning curriculum, implementing Montessori practices, maintaining clean and safe environments
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects
Host Trainer
Wood Ranch BBQ and Grill
02.2017 - 12.2019
- Interacted with the public on a daily basis to provide a positive dining experience in a high volume and fast paced face-to-face customer service environment
- Promoted to host coordinating trainer with increased responsibility
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations
Education
Bachelor of Psychology -
California State University, Northridge
Northridge, CA05.2022
Associates of Psychology -
College of The Canyons
Santa Clarita, CA04.2020
High School Diploma -
Saugus High School
Santa Clarita, CA04.2018
Skills
- Flexibility
- Multi-tasking
- Problem solving
- Strong communication skills
- Desire to learn
- Empathetic relationship building
- Understanding of diverse software and technological systems
- Experience with Entrata
- Experience with OneSite
- Proficiency in American Sign Language
- Ability to work with people with varying needs and disabilities
- Patience
References
- Jessica Mudgett, Property Manager, The Rocklyn at Samuels, (817)-239-5930
- Amy Goodman, Regional Manager, Carleton Living, (214)-797-2134
- Ana Medina, Business Manager, The Village Bend, (972)-865-5521
- Kyle Nichols, Assistant Manager, The Village Dakota, (719)-649-2985
Timeline
Leasing Professional
The Rocklyn at Samuels
04.2024 - Current
Leasing Manager
The Village Dallas
07.2022 - 03.2024
Substitute Paraeducator, Special Circumstance/Education
Saugus Union School District
09.2021 - 06.2022
Preschool Teacher
Montessori Preschools of SCV
01.2020 - 07.2021
Host Trainer
Wood Ranch BBQ and Grill
02.2017 - 12.2019
Bachelor of Psychology -
California State University, Northridge
Associates of Psychology -
College of The Canyons
High School Diploma -
Saugus High School
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