Carly Fawver
Joshua,TX
Summary
Dynamic professional with a proven track record in customer service and sales expertise, honed across roles at The Home Depot and other leading companies. Excelled in building relationships and solving complex problems, boosting customer loyalty and retention. Skilled in computer applications and oral communication, consistently delivering top-tier results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate
Kroger's Supermarket
01.2024 - Current
- Analyzed customer data to identify trends and anticipate customer needs.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Specialist
The Home Depot
12.2022 - 06.2023
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Set and achieved company defined sales goals.
- Contributed to event marketing, sales and brand promotion.
Sales Associate
The Home Depot
12.2021 - 12.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Crew Member
Braum's Ice Cream & Burger Restaurant
08.2020 - 11.2021
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Pharmacy Technician Certification - Pharmacy
Sullivan University
Louisville, KY06.2022
Skills
- Product Inspection
- New Hire Training
- Flexible Schedule
- Customer Service
- Point of sale operation
- Time Management
- Complex Problem-Solving
- Computer Skills
- Order Fulfillment
- Decision-Making
- Sales expertise
- Issue Resolution
- Relationship Building
- Client Engagement
- Attention to Detail
- Oral communication
Certification
- Community Pharmacy Certification - Summer 2024
Timeline
Associate
Kroger's Supermarket
01.2024 - Current
Sales Specialist
The Home Depot
12.2022 - 06.2023
Sales Associate
The Home Depot
12.2021 - 12.2022
Crew Member
Braum's Ice Cream & Burger Restaurant
08.2020 - 11.2021
Pharmacy Technician Certification - Pharmacy
Sullivan University
- Community Pharmacy Certification - Summer 2024
Similar Profiles
Fardin SaulFardin Saul
Meat Department Manager at Kroger's SupermarketMeat Department Manager at Kroger's Supermarket
Joshua GarnerJoshua Garner
Lead Floral Designer at Kroger's SupermarketLead Floral Designer at Kroger's Supermarket
Rogelio G. AlcantarRogelio G. Alcantar
Night Crew Stocker/Courtesy Associate at Kroger's SupermarketNight Crew Stocker/Courtesy Associate at Kroger's Supermarket