Carly Filtz
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excelled in roles requiring team leadership, planning, and organizational skills, experienced in administrative positions. Well-versed in industry practices and procedures. Innovative and goal-oriented. Top-notch management abilities in financial, personnel and clerical areas.
Overview
13
13
years of professional experience
Work History
Front Office Manager
AZ Glass Company
09.2022 - Current
- Overseeing the daily operations of an office.
- Greeted customers both walk in and over the phone professionally and provided friendly, knowledgeable assistance.
- Communicated with customers, ordered the products needed, with special orders.
- Maintaining communication with suppliers.
- Scheduled appointments and making sure the jobs were completed properly.
- Prepared invoices and process cash and credit card payments.
- Mathematical, and accounting skills to accurately complete forms, and service records and understand reports in order to make recommendations and take appropriate actions.
- Managing office supplies, inventory, and procurement.
- Creating and maintaining a secure and friendly work environment.
- Trained to assist Glazier in the warehouse as needed with projects.
Coffee Shop Manager
Sojourner's Coffee & Tea
03.2022 - 09.2022
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Oversaw daily coffee shop operations according to company policies and safety regulations.
- Processed customer orders and accurately handled payment transactions.
- Controlled line and crowd with quick, efficient service.
- Trained, supervised and scheduled shifts for baristas and wait staff.
- Monitoring daily expenses and revenue
- Determining prices for products and services
Venue Manager & Assistant Sales
Parq West/Behind the Scenes - Special Events
10.2017 - 06.2020
- Coordinating and managing client needs on event site, maintaining menu integrity, communication with onsite kitchen team, timely service, set-up, clean-up, load-out and
overall operation of catering areas at all assigned events. - Answering phones, taking event inquiries, on-site walkthroughs, administrative tasks,
operations tasks and client service tasks. - Coordinate all event details with the Venue Sales Manager and Executive Chef prior and post event.
- Creating event proposals, menu plans, and maintaining regular correspondence with Senior Manager.
- Distributing events at weekly meetings. Coordination of event details including
F&B, event equipment and supply, Décor, and efficiently transferring event knowledge to operational team within format and guidelines set forth.
Special Event Manager
Behind the Scenes - Special Events
06.2011 - 10.2017
- Responsible for detailed organization and preparation of events, set up, breakdown and load out.
- Effectively utilized employees and equipment in daily routines as well as unforeseen emergencies in a catering environment.
- Skill and ability to handle stressful situations, multiple deadlines and difficult people in a calm professional
manner. - Managing events for high profile personnel/large events exceeding 5,000+ guests.
- Overseeing and regulating food quality and beverage products onsite.
- Coordinating, training and giving work direction to staff at events.
- Purchasing product needed for concert venues artist riders and backstage dining.
- Travel if necessary for events outside of san diego (Rosebowl/Aids Lifecycle)
- Worked in warehouse to pull stage and pack everything needed for events.
- Loaded and unloaded prior/post event in warehouse, cleaned and organized.
Reservation Agent
Bartell Hotels - Pacific Terrace Hotel
07.2011 - 06.2017
- Strong ability to adhere and maintain defined high standards of service and hospitality (Mobile 5 star standards & AAA 5 diamond standards).
- Earned consistent commendations for exemplary service delivery (average of 50 guests per shift). Often been singled out on comment cards for “going above and beyond expectations” and “providing outstanding
service and attention to guests.” - Achieve up to $20,000 in revenue daily, 92% hotel occupancy, ADRs of $350 - $450
Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. - Work closely with director of sales to set room rates that will maximize sales based on the current market and room availability.
- Working knowledge of credit card processing rules and regulations.
- Trained to assist Front Desk position as needed.
Banquet Server
UCSD
08.2011 - 05.2017
- Ability to communicate effectively with people of many diverse backgrounds, including students, staff, faculty,
and guests. - Effectively utilized employees and equipment in daily routines as well as unforeseen emergencies in a catering environment.
- Knowledge and skill in teaching and delegating of tasks to subordinates and effectively monitoring and evaluating their performance in a catering environment.
- Writing skills to communicate procedures, evaluations and recommendations to management.
- Skill and background in culinary arts, with skill as a banquet server and skills to create and present food attractively.
- Proven initiative to: 1) identify unit level problems and/or needs 2) develop solutions and/or needs proposals 3) and implement action plans with limited assistance and input.
- Demonstrated organizational skills to effectively manage time.
Education
High School Diploma -
High Tech High Media Arts
San Diego, CA06-2008
Skills
- Excellent Interpersonal
- Communication and relationship-building skills persuasively and follow through diligently
- Referral/repeat business generation
- Complaint Handling
- Consultive sales
- Goal Oriented
- Technically skilled—cross-platform expertise (Win/Mac) and proficiency in Word, Excel, PowerPoint, Photoshop, multi-line office phone
Timeline
Front Office Manager
AZ Glass Company
09.2022 - Current
Coffee Shop Manager
Sojourner's Coffee & Tea
03.2022 - 09.2022
Venue Manager & Assistant Sales
Parq West/Behind the Scenes - Special Events
10.2017 - 06.2020
Banquet Server
UCSD
08.2011 - 05.2017
Reservation Agent
Bartell Hotels - Pacific Terrace Hotel
07.2011 - 06.2017
Special Event Manager
Behind the Scenes - Special Events
06.2011 - 10.2017
High School Diploma -
High Tech High Media Arts
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