Carly Gaylor
Wilmington,NC
Summary
Knowledgeable Community Manager professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented manager with demonstrated operational and leadership skills. Offering a goal-oriented and performance-minded approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Community Manager
Blue Ridge Companies, North Chase Apartments
03.2022 - Current
- Directly supervise the Service Manager and encourage staff development to maximize property efficiency, as well as manage the operations of 99 units and an average of190 residents
- Manage the property's financial performance and physical assets by maintaining or exceeding annual budgeted projections of the Net Operating Income (NOI)
- Prepare, execute, and analyze the annual operating budget using advanced budgeting software and provide monthly detailed financial performance reports to the property owner's
- Use effective sales and marketing techniques to secure current occupancy at 100% through leasing and renewal efforts by currently averaging a closing ratio of about 52% for 2024 and a year-to-date renewal rate of 77%
- Develop and maintain vendor and community outreach relationships to ensure the performance quality of the property. Including the research of vendors for specific property needs and partnering with local agencies to support resident needs
- Identify potential risks of the property by conducting regular inspections to identify improvements and provide solutions to avoid needed repairs. Includes making preparations, facilitating residents, and making accurate, detailed reports
- Provide knowledge in working with multiple software programs such as customer relationship management, learning management, accounting operations, and emergency response reporting software
- Organize, investigate, and manage all property capital expenditure projects, including a project for external building repairs, unit renovations, and a project for parking lot repairs, estimating $500,000 between 2022-2024
Assistant Community Manager
Blue Ridge Companies, The Reserve at Forest Hills
10.2020 - 03.2022
- Preformed daily duties of collecting and posting all rent, deposits, collections payments, and application fees received from current and previous residents for 516 units
- Maintained the same job duties as a Leasing Specialist, maintained closing ratio, supported the leasing team, and assumed responsibility for the property when the manager was not present
- Completed weekly and monthly audits, and provided notices, including late payments, insufficient fund notices, and eviction notices
- Stayed current on all laws regarding evictions while maintaining a relationship and communicating with eligible local, state, and federal rental assistance programs and keeping open communication with residents
- Created events to encourage and support the local community through resident and staff involvement
- Assisted in the improvement of resident retention by being active in each step of the renewal process
- Created and updated training manual for all new team members and provided suggestions for company trainings
- Provided in-depth knowledge of all utilized software programs to engage, educate, and support community manager, leasing staff, and maintenance staff
Leasing Specialist
Blue Ridge Companies, The Reserve at Forest Hills
02.2019 - 10.2020
- Toured, qualified, and leased to prospective residents while maintaining an above-industry standard closing ratio of 40%
- Assisted in pre-leasing 96 units in 2019, which had been renovated and restored after a natural disaster, as well as maintaining occupancy during typical community turnover in 2019 and 2020
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Understood and observed all Fair Housing rules and regulations in all aspects of job duties
- Prioritized administrative tasks by accurately reviewing the lease and all lease paperwork with residents before move-in, ensuring all documents were signed and verified
- Played a creative role in planning, promoting, and attending resident social functions
- Created original flyers and social media posts for resident events
- Participated in company-provided training and provided property-specific training to all new leasing specialists
Community Liaison
Carolina Pregnancy Center
06.2016 - 08.2018
- Coordinated and conducted the health program, LIFEguard Program, for 22 public and private Pitt County Schools
- Taught 887 presentations to over 6,000 students during the course of two school years
- Revised educational materials per CDC health guidelines and North Carolina school curriculum standards for the LIFEguard Program
- Collected, organized, and analyzed statistics from post-surveys completed by students and collected evaluations from health teachers for program success statistics
- Planned and implemented a comprehensive program budget for the LIFEguard Program
- Recruited, facilitated, and trained volunteers both in the schools and in the office to support program needs
- Maintained a presence by providing health education by speaking at East Carolina University and area groups
- Successfully fundraised for the LIFEguard Program and acquired program-specific donor relationships
- Supported the Event and Fundraising manager by helping with all event planning details, prepared individual donor giving reports, offered donor gifts and recognition program support, and completed community outreach with local businesses
- Assisted with client services by performing office administrative tasks and facilitating services appointments
- Represented the Carolina Pregnancy Center by explaining services at community events and maintained social media presence on multiple platforms
- Communicated with community members to assess concerns or current issues and identify corrective measures.
Intern
A Safe Place
05.2015 - 07.2015
- Participated in grant writing
- Studied and reviewed volunteer training materials
- Developed a curriculum to educate middle and high school students on human trafficking
- The curriculum included a detailed outline for the instruction of a three hour PowerPoint presentation that corresponds with an interactive workbook
- Engaged in relationship building and helped with transportation with clients at A Safe Place’s transitional house
Nursing Assistant II
Vidant Medical Center
10.2012 - 05.2015
- Maintained accurate records of patient care, condition, progress, and concerns
- Kept current on all hospital required educational trainings and upheld to all HIPPA laws
- Assisted patients with transfers, ambulation, bathing, hygiene, grooming, feeding, and elimination
- Assisted on-floor nurses and therapists with patient care, including sterile technique procedures
- Collected patient specimens and data such as vital signs, input/output, and other delegated measurements, and blood glucose levels
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Education
Bachelor of Science - Public Health with a Concentration in Community Health
East Carolina University
Greenville, NC08-2015
Skills
- Customer Relationship Management
- Effective Communication
- Project Management
- Staff Training
- Customer Retention
- Budgeting
- Daily Operations Management
- Community Engagement
- Financial Budgeting and Reporting
- Employee Performance Management
- Property Inspections
- Operations Management
Certification
- Certified Apartment Manager – National Apartment Association April 2024
- Registered Yoga Teacher –200 Hours June2018
Timeline
Community Manager
Blue Ridge Companies, North Chase Apartments
03.2022 - Current
Assistant Community Manager
Blue Ridge Companies, The Reserve at Forest Hills
10.2020 - 03.2022
Leasing Specialist
Blue Ridge Companies, The Reserve at Forest Hills
02.2019 - 10.2020
Community Liaison
Carolina Pregnancy Center
06.2016 - 08.2018
Intern
A Safe Place
05.2015 - 07.2015
Nursing Assistant II
Vidant Medical Center
10.2012 - 05.2015
- Certified Apartment Manager – National Apartment Association April 2024
- Registered Yoga Teacher –200 Hours June2018
Bachelor of Science - Public Health with a Concentration in Community Health
East Carolina University
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