Overview
Work History
Education
Skills
Certification
Summary
Accomplishments
Work Availability
Work Preference
Software
Interests
Timeline
Carly Greenewalt

Carly Greenewalt

Customer Service
Jacksonville,FL
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Overview

26
26
years of professional experience
1
1

Expanded Functions Dental Assistant

1
1

Heathcare licence

1
1
Language

Work History

Senior Sales Agent

SelectQuote
06.2022 - Current
  • Assisted Medicare recipients by providing solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs
  • Interviewed prospective clients to learn about their needs, discuss existing coverage, and clearly explain insurance policy options
  • Managed multiple CRMs and research tools simultaneously through effective organization and multitasking
  • Achieved high levels of enrollments through extensive product knowledge, compliance procedures, and skillful sales strategy.

Treatment Coordinator/Assistant/Marketing

A Smile Resort
01.2015 - 06.2022
  • Constantly monitored schedule to ensure production goals were being met each day
  • Verified insurance coverage for new and returning patients, determined correct copays, and maintained low A/R
  • Chart prep for daily schedule in morning huddle and presented ways to increase daily production
  • Dental assistant who understood what the doctor needed with little need for communication during procedures
  • Able to logistically navigate the schedule to ensure patients were seen and dismissed in a timely manner
  • Submitted insurance claims and ensured proper attachments were included at first submission
  • Monitored outstanding claims report monthly to ensure all claims were being paid in a timely manner and researched or followed up if necessary
  • Proper and efficient scheduling to minimize clinical stress and lack of production
  • Marketed the practice both inside and outside of the office.

Dental Assistant

Laura Mills DDS
08.2010 - 12.2014
  • Managed day-to-day operations of a small private dental practice, ensuring efficient workflow and exceptional patient care
  • Oversaw insurance filing and claims processing, maintaining accurate records and maximizing reimbursement
  • Provided leadership and guidance to office staff and created a positive work environment and promoting teamwork and collaboration
  • Ensured office staff made bonuses every month based on production and collections targets
  • Conducted regular performance reviews and provided ongoing training and development opportunities for staff members.

Treatment Coordinator

The Village Dentist
06.1998 - 07.2008
  • Very busy multi doctor practice with four hygienists
  • Treatment plan coordinator for general dentist, orthodontist, oral surgeon, periodontist, and pedodontist
  • Presented treatment plans to patients, made financial arrangements, and scheduled next appointment
  • Expertise in dental coding, charting, and interpreting why treatment is necessary in order to clearly communicate to patients
  • Ability to plan the daily schedule logistically in order to maintain profitability and short wait time for patients
  • Responsible for filing schedule to meet set goal each day by auditing outstanding treatment plans and overdue hygiene patients.

Education

Associate's degree in Dental Hygiene -

Florida State College at Jacksonville
06.2010

Associate's Degree in Business -

St Johns River State College
06.2008

Expanded Functions Dental Assistant in Dentistry -

Florida State College at Jacksonville
06.1997

High school diploma -

Orange Park High School
06.1992

Skills

  • Customer service
  • Sales
  • Marketing
  • Dentrix
  • Dental Assisting
  • Chairside Assisting
  • Eaglesoft
  • Salesforce (2 years)
  • Dental Receptionist
  • HIPAA
  • Documentation review
  • Communication skills
  • Insurance verification

Certification

  • Health Insurance License, 05/01/22, 05/01/25
  • EFDA Certification, 06/01/95, Present
  • X-Ray Certification, Present

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved reduction in a/r and out standing insurance claming by introducing insurance verification software for verifiying new patients and existing tasks.
  • Supervised team of four staff members.
  • Achieved patient growth through effectively helping with marketing ideas.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Software

Microsoft

Multiplen Dental Software Including Cloud Based

Interests

Paddleboardiing

Guardining

DIY Home Improvements

Timeline

Senior Sales Agent - SelectQuote
06.2022 - Current
Treatment Coordinator/Assistant/Marketing - A Smile Resort
01.2015 - 06.2022
Dental Assistant - Laura Mills DDS
08.2010 - 12.2014
Treatment Coordinator - The Village Dentist
06.1998 - 07.2008
Florida State College at Jacksonville - Associate's degree in Dental Hygiene,
St Johns River State College - Associate's Degree in Business,
Florida State College at Jacksonville - Expanded Functions Dental Assistant in Dentistry,
Orange Park High School - High school diploma,

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