Carly Guthrie
San Clemente,CA
Overview
9
9
years of professional experience
Work History
Concessions Supervisor
SoFi Stadium
Inglewood, CA
10.2020 - Current
- Opened SoFi Stadium – Assisted in creating SOPs, and training for new staff and non-profit organizations
- Elevated the experience in the premium concession’s spaces
- Executed rotating menus in the premium concession spaces weekly
- Created and maintained a par system within the concessions department
- Controlled inventory within the concession’s locations
- Reconciled concession’s locations
- Supervised locations that generate revenue of upwards of $50,000 an event in a premium concessions space
- Various opening and closing duties
- Handling guests concerns in a prompt and timely manner while maintaining positive guest relations daily
- Consulted with the health department when they are on site during inspections to ensure that we are continuously growing and improving the operation
- Assisted with job fairs, hiring staff, and promoting employees who were going above and beyond
- Ensured our alcohol policy and building policies were being obtained daily
- Worked closely with culinary department to ensure that added items were being produced to the correct build sheets, and pars to ensure that we were not over producing
- Maintained quality control with the food product that was being served to our guests.
Office Manager
La Plant Performance Inc.
San Clemente, CA
06.2018 - Current
- Responsibilities included but are not limited to answering phones, responding to emails, inventory, payroll, accounts payable, and accounts receivable
- Developed standard operating procedures and document workflows for current and future processes
- Reconcile the books at the end of the month, being that we reconciled accounts payable, accounts receivable, labor, and quarterly bonuses
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Ensured deadlines were being hit, and production goals were being maintained
- Tracked and recorded expenses, and reconciled accounts to maintain accurate records.
Concessions Supervisor
Los Angeles Memorial Coliseum
Los Angeles, CA
09.2017 - 10.2020
- Maintained constant communication with management
- Assisted the assistant concessions manager with opening and closing duties
- Assisted the assistant concessions manager with administrative work, regarding operational needs
- Worked closely with the assistant concessions manager, and staffing department with staffing and placing 400+ Non-profit volunteers each event
- Checked them in prior to the event and checked them out after the event
- Supervised employees during events on health department and alcohol policies
- Assisted with menu organization with the sub-contractors
- Assisted with the execution of the health department policies and regulations
- Motivated staff to perform at peak efficiency and quality
- Ensured that guest complaints were being heard, and incidents were being minimized.
Sales Associate Supervisor
True Grits Private School
San Clemente, CA
01.2016 - 12.2017
Service Concierge
Porsche
Riverside, CA
10.2016 - 07.2017
Confection Process Coordinator
The Walt Disney Company
Anaheim, CA
01.2015 - 12.2015
Education
Bachelor of Science - Hospitality Management
California Polytechnic University, Pomona – The Collins College of Hospitality Management
06.2016
Transfer Certificate – General Education -
Saddle Back Community College – Mission Viejo California
06.2014
Skills
- Food plating and presentation
- Conflict resolution
- Safe food handling
- Quality assurance
- Cash management
- Inventory management
- Operational improvement
- Staff supervision
- Time management
- Scheduling
- Cleaning
- Kitchen equipment operation and maintenance
- Microsoft Office
- Microsoft Word, Excel, PowerPoint
- Scheduling Staff
- Point of Sale Systems
- Menu Planning
- Food Prep
- Worker Training
- Policies Development
- Supply Ordering
- Inventory Control
- Sanitizing Understanding
- Teardown Experience
- Time Management Abilities
- Hiring and Onboarding
- Effective Communication
- Quickbooks
- Service Quality Standards Evaluation
- Decision-Making
- Production and Time Sequencing
- Self Motivation
- Food Safety Understanding
- Staff Management
- Shortage Reports
- Personnel Data Reporting
- Relationship Building
- Written Communication
- Food Portion Specification
- Equipment Maintenance
- Equipment Purchasing
- Organizational Skills
- Work Station Assignments
- Goal Setting
- Analytical Skills
- Work Schedule Creation
- Work Area Inspection
- Point of Sale POS Software
- Supplies Forecasting
- Food and Beverage Service
- Safety Training
- Inventory Controls
- Analytical Thinking
- Data Entry Software
- Kitchen Staff Supervision
- Theft Procedures Establishment
- Food Assembly Supervision
- Microsoft Excel
- Continuous Improvement
- Special Menu Planning
- Task Prioritization
- Cash Handling
- Weekly Menu Preparation
- Culinary Arts Background
- Process Monitoring and Improvement
- Payment Acceptance
- Team Collaboration
- Operational Problems Analysis
- Problem-Solving Abilities
- Problem-Solving
- Recruitment
- Budget Development
- Staff Forecasting
Timeline
Concessions Supervisor
SoFi Stadium
10.2020 - Current
Office Manager
La Plant Performance Inc.
06.2018 - Current
Concessions Supervisor
Los Angeles Memorial Coliseum
09.2017 - 10.2020
Service Concierge
Porsche
10.2016 - 07.2017
Sales Associate Supervisor
True Grits Private School
01.2016 - 12.2017
Confection Process Coordinator
The Walt Disney Company
01.2015 - 12.2015
Bachelor of Science - Hospitality Management
California Polytechnic University, Pomona – The Collins College of Hospitality Management
Transfer Certificate – General Education -
Saddle Back Community College – Mission Viejo California
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