Carly Havemann

• Reviews work queues to identify unscheduled services and communicates with patient to schedule the services.

• Confirms and secures authorization or pre certification for the patients to receive specialty medical services.

• Educates patients and clinical caregivers regarding referral and authorization requirements, payer coverage, eligibility guidelines, and insurance related trends.

• Responsible for management of EPIC In-Basket and management of requested authorizations across the system.

• Serves as an on-site resource for new and existing caregivers to the department for questions related to work queue process, authorization status and mentorship opportunities.

• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly
• Ensuring customer satisfaction
• Follows HIPAA guidelines and safety rules as outlined in training received
• Intermediate knowledge of PCs, word processing, and data entry

• Maintains cleanliness of work area, storage area, and selling floor
• Ensures a safe and secure work environment
• Maintains the eye-appeal of the department
• Respect for self and others
• Work involves continuous interaction with customers and co-workers in a fast-paced environment

• Communicated objectives for all lessons to all participants
• Trained new and existing employees
• Monitored swim lessons and instructors
• Created a loyal relationship with customers