Carly Heilman
Onalaska,WI
Summary
Personable and energetic Receptionist with five plus years of experience, committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Receptionist
Fantastic Sams Cut & Color
04.2017 - Current
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and keeping track of the amount needed.
- Managed more than 40 incoming calls per day.
- Assisted hundreds of visitors per week by directing to appropriate personnel and answering average of 40 calls daily.
- Coordinated and communicated with multiple clients daily to gather pertinent information.
Server
HuHot
11.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Flight Attendant
Endeavor Airlines
10.2021 - 12.2021
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
Customer Service Associate
Pretzelmaker
06.2016 - 02.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers regarding allergy needs, addressing ingredient concerns.
- Shared detailed information regarding food options to help customers make decisions.
- Assessed customer needs and upsold products and services to maximize sales.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new employees on procedures and policies to maximize team performance.
Gate Agent
Unifi/Delta
03.2022 - 08.2022
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Monitored gate areas and addressed security situations with management.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Disbursed and recorded appropriate gate passes.
- Communicated with site personnel by relaying information via radio calls.
Education
High School Diploma -
Onalaska High School
Onalaska, WI05.2017
Skills
- Meticulous and organized
- Service-oriented mindset
- Professional and polished presentation
- Multitasking and prioritization
- Telephone Skills
- Visitor Check-In
- Process Payments
- Assist Customers
- Active Listening
- High-Energy and Stamina
- Client Relationships
- Emergency Situations Management
Art/Drawing
- Self taught artist specializing in cartoon/animated pieces.
Timeline
Gate Agent
Unifi/Delta
03.2022 - 08.2022
Flight Attendant
Endeavor Airlines
10.2021 - 12.2021
Server
HuHot
11.2019 - Current
Receptionist
Fantastic Sams Cut & Color
04.2017 - Current
Customer Service Associate
Pretzelmaker
06.2016 - 02.2017
High School Diploma -
Onalaska High School
Similar Profiles
Ellen GrenierEllen Grenier
Costomer sevrice /Hairdresser at Fantastic Sams Cut & ColorCostomer sevrice /Hairdresser at Fantastic Sams Cut & Color
Emily GaloreEmily Galore
Assistant at Fantastic Sams Cut & ColorAssistant at Fantastic Sams Cut & Color
Lucia GomezLucia Gomez
Professional Hairstylist at Fantastic Sams Cut & ColorProfessional Hairstylist at Fantastic Sams Cut & Color
BAILEY RUSSELLBAILEY RUSSELL
General Manager/stylist at Fantastic Sams Cut & ColorGeneral Manager/stylist at Fantastic Sams Cut & Color
Katelyn MasonKatelyn Mason
Stock Associate at Ross Dress for LessStock Associate at Ross Dress for Less